How cloud POS supports omnichannel operations

by Abhinay Gupta — SEO Lead, Restroworks

Today's restaurants operate beyond physical walls, with cloud-based POS systems becoming essential for managing the complexity of an omnichannel presence and…

Smart Labeling for Growing Restaurants: Boost Speed, Accuracy & the Guest Experience

In this session, we showed how smarter labeling at every station helps you reduce errors, speed up service, and create a more consistent guest experience…

Presented by Star Micronics America

Yum China launches AI assistant

June 24, 2025

Yum China has launched Q-Smart, a hands-free AI enabled assistant for restaurant managers. Q-Smart helps frontline managers manage a wide range of day-to-day…

Rethinking QSR: Build better customer experiences with experience design

Learn how experience design helps QSRs eliminate friction, personalize service, and boost loyalty before customers ever walk through the door.

Pollo Campero partners with SMG to deliver unforgettable customer experiences

The power of combining a tradition of service and hospitality with strategic customer experience management

Presented by Service Management Group

SynergySuite Shortlisted in the 2025 SaaS Awards

June 20th, 2025—SynergySuite has been shortlisted for the Best SaaS Product for ERP, Best SaaS Solution for BI, Analytics and Reporting, and the Best SaaS…

6 key trends shaping the future of commerce in 2025

June 17, 2025

To meet evolving consumer expectations, retailers and restaurants must prioritize convenience and personalization, according to the 2025 Commerce Experience…

Miso's robot fry cooks get a boost from Roboworx

June 17, 2025

Miso Robotics, a provider of restaurant technology and AI kitchen automation, including Flippy Fry Station robots in Jack in the Box and White Castle, has…

Qu’s Spring Product Release Highlights

Discover the latest product updates designed to help you get the most out of every shift, every guest, and every dollar.

Donatos taps Appetronix for first fully automated pizza kitchen

June 13, 2025

Donatos Pizza has tapped Appetronix, a foodtech company specializing in the development and design of autonomous robotic solutions for commercial restaurant…

How the latest technology, AI are transforming fast-food dining

by Michelle Connolly — Director of Sales, Managed Services & Solutions Group, Panasonic Connect North America

QSRs are increasingly adopting advanced technologies like AI-enabled touchpoints, smart displays and self-service kiosks to meet consumer demands for…

Palmer Digital Group's battery operated kiosk helps retail stores advertise

Mandy Detwiler, editor of QRweb and Pizza Marketplace, chats with Chuck Lewis, vice president of Palmer Digital Group about the brand's battery-operated indoor…

Presented by Palmer Digital Group

proXES Inc. showcases universal mixers, offers supplies to the restaurant industry

proXES Inc. showcased its universal mixers at the National Restaurant Association Show in Chicago. proXES Inc. offers a wide variety of kitchen equipment and…

Presented by ProXES, Inc.

Axiomtek unveils updated kiosks, digital signage players

Axiomtek showcasesthe company’s latest modular kiosks and digital signage players.

How Big Chicken Is Using Guest Feedback to Fuel Franchise Growth

Big Chicken uses Ovation to identify system-wide issues and improve the guest experience across its growing franchise network. By catching trends like missing…

Presented by Ovation Up, Inc.

Restaurants using AI tools from NCR Voyix for guest retention, operational efficiency

The company's Aloha Consumer Marketing Solution uses AI to help restaurants personalize outreach and track results, and Aloha Menu and Aloha Smart Manager will…

Presented by NCR Voyix

Esper's tech designed to streamline IT Ops for restaurants

At the National Restaurant Association Show, Cherryh Cansler interviews Esper's Keith Szot about the company's expansion into Linux-based device management.

Use your data or lose your margins

by Oli Ostertag — GM of Operator Cloud, PAR Technology

QSR margins are squeezed by soaring food and labor costs, compounded by potential tariffs. Survival hinges on using existing tech to integrate data, turning…

SMG launches Ignite®, AI-native Unified Experience Management® transforming how brands act on experience data

The only AI-native platform purpose-built for smarter, faster decisions

Why designing experiences earlier matters

Fostering a positive experience doesn’t start with an interaction, it starts in the design phase. Discover what that means, why it matters, and how it leads to…