Dairy Queen partners with Presto to bring Voice AI to drive-thrus

April 21, 2026

American Dairy Queen Corp. has partnered with Presto to implement Voice AI technology in its drive-thru lanes, following a successful test at corporate-owned…

Rethinking Peak Performance in the Digital Restaurant Era

Traditional performance metrics such as ticket time and drive-thru speed measure efficiency but fail to capture the full guest experience. Many organizations…

Presented by Service Management Group

The Complete Guide to Team Communication for Restaurant Franchise Owners

Running a restaurant franchise on texts and group chats is messier and riskier than you'd think. Here is a complete guide to improving and organizing team…

Qu introduces edge-based AI platform to combat rising restaurant costs

April 20, 2026

Qu, a unified commerce platform helping quick-service and fast-casual restaurants boost efficiency and grow revenue, has launched its Intelligent Commerce…

Best Team Chat Apps for Multi-Location Restaurants in 2026

Managing team communication across multiple restaurant locations is challenging, and cannot be done properly on text threads and huge group chats. Compare the…

Little Caesars launches AI ordering feature through ChatGPT

April 17, 2026

Little Caesars has launched a feature that allows customers to order pizza through ChatGPT by integrating the AI's conversational abilities with the company's…

One Stop Nutrition Taps SynergySuite and CBS NorthStar to Fuel AI-Driven Growth Across Franchise Network

One Stop Nutrition selects SynergySuite and CBS NorthStar to power AI-driven growth across its franchise network, unifying POS and back-of-house operations to…

ConverseNow, Deliverect partner to integrate Voice AI into restaurant management

April 16, 2026

ConverseNow, a Gen-AI voice solution for restaurants, and Deliverect, a digital ordering restaurant tech company, have announced a strategic partnership to…

Design experiences that earn loyalty from day one

Traditional experience management starts after the interaction, but with Ignite Communities, people are brought into the process much earlier.

Presented by Service Management Group

The real cost of a broken customer experience (CX): Revenue loss, operational drag, and brand damage

The true cost of a broken CX extends far beyond a single transaction. It compounds over time, affecting revenue, operational efficiency, employee engagement…

Toast launches integrated drive-thru platform for quick-service restaurant chains

April 14, 2026

Toast has launched Toast Drive-Thru, a digital platform designed for quick-service restaurants to manage order accuracy and labor efficiency through a single…

Deliverect AI debuts autonomous workforce to manage menus, protect digital revenue

April 9, 2026

Deliverect, a global restaurant technology platform serving more than 95,000 locations across 78 countries, has launched Deliverect AI: a digital workforce of…

PAR Technology launches PAR Intelligence AI Platform for multi-unit operators

April 8, 2026

PAR Technology Corp. has launched PAR Intelligence, an artificial intelligence layer designed to automate operational tasks for multi-unit restaurant and…

Synergy in a slice: Inside the dual-concept model driving Hungry Howie’s Texas expansion

by Mandy Wolf Detwiler — Editor, Connect Media

Entrepreneur Jay Dhaliwal is leveraging a high-traffic "one-stop-shop" model in Fort Worth by operating a lean Hungry Howie’s franchise within a co-branded gas…

Nestlé: Co-creating the future of breakfast

Building a global insight community for the largest food and beverage company in the world

Presented by Service Management Group

Apex Smart Food Lockers at OOMI Digital Kitchen

Hear how this popular ghost kitchen ensures a stellar experience at every step of the customer journey, including order pickup. Their Apex Smart Food Lockers…

Presented by Apex Order Pickup Solutions

Whitepaper details how digital signage drives drive-thru success

March 26, 2026

The quick service restaurant industry, after having to pivot from COVID-19, is increasingly turning to digital signage for the drive-thru as it's become a…

Team Communication for Restaurant Staff: A Better Alternative to Group Texts

Group texts aren't built for restaurant teams. Here's why food service businesses are switching to dedicated team communication apps, and what to look for.

How to Choose a Team Chat App for Your Business

Choosing the right work chat app for your team requires asking the right questions. Let’s dive into how to decide which team chat is best for your needs.

The Team Communication Risk Report

Most restaurants don't think about their team communication risks until something goes wrong. This report shows you exactly what those risks are, and how to…

Presented by Zenzap