Technology News & Media

proXES Inc. showcases universal mixers, offers supplies to the restaurant industry

proXES Inc. showcased its universal mixers at the National Restaurant Association Show in Chicago. proXES Inc. offers a wide variety of kitchen equipment and…

Presented by ProXES, Inc.

Axiomtek unveils updated kiosks, digital signage players

Axiomtek showcasesthe company’s latest modular kiosks and digital signage players.

How Big Chicken Is Using Guest Feedback to Fuel Franchise Growth

Big Chicken uses Ovation to identify system-wide issues and improve the guest experience across its growing franchise network. By catching trends like missing…

Presented by Ovation Up, Inc.

Restaurants using AI tools from NCR Voyix for guest retention, operational efficiency

The company's Aloha Consumer Marketing Solution uses AI to help restaurants personalize outreach and track results, and Aloha Menu and Aloha Smart Manager will…

Presented by NCR Voyix

Esper's tech designed to streamline IT Ops for restaurants

At the National Restaurant Association Show, Cherryh Cansler interviews Esper's Keith Szot about the company's expansion into Linux-based device management.

Use your data or lose your margins

by Oli Ostertag — GM of Operator Cloud, PAR Technology

QSR margins are squeezed by soaring food and labor costs, compounded by potential tariffs. Survival hinges on using existing tech to integrate data, turning…

SMG launches Ignite®, AI-native Unified Experience Management® transforming how brands act on experience data

The only AI-native platform purpose-built for smarter, faster decisions

Why designing experiences earlier matters

Fostering a positive experience doesn’t start with an interaction, it starts in the design phase. Discover what that means, why it matters, and how it leads to…

Great American Cookies, Marble Slab Creamery unify digital experience with new co-branded loyalty app

by Mandy Wolf Detwiler — Editor, Networld Media Group

Great American Cookies and Marble Slab Creamery launched a new co-branded loyalty app, unifying their digital experience and streamlining ordering for…

5 reasons we built Ignite®

Meet Ignite. SMG’s AI-native platform built to unify brand, customer, and employee experience data. It’s smart, scalable, and designed to help brands move…

4 standards for effective AI

How to evaluate AI tools to get better XM insights, faster

Presented by Service Management Group

The blueprint for exceptional customer experiences

Your playbook for designing customer experiences that meet rising expectations

Presented by Service Management Group

The anatomy of a successful brand experience

Practical tips to shape every touchpoint into a consistent, memorable experience

Presented by Service Management Group

From Florida favorite to franchise frontier: The rise of Cannoli Kitchen Pizza

by Mandy Wolf Detwiler — Editor, Networld Media Group

Cannoli Kitchen Pizza, a quick-service Italian restaurant that began as a beloved mom-and-pop pizzeria in Boca Raton, is now expanding nationwide through…

Why AI-powered CX is no longer optional

Learn how AI-powered experience management is now required to act on feedback faster, connect insights across departments, and deliver loyalty-driving…

6 cool things on the NRA show floor

by Mandy Wolf Detwiler — Editor, Networld Media Group

The National Restaurant Association Show featured a wide variety of food, education and technology. Here are a few of the coolest tech products we found on the…