How One Restaurant Fixed Its Team Communication Chaos (And What Every Operator Can Learn From It)

Most restaurants are losing data, burning out staff, and starting from scratch every time someone leaves. Here's how one multi-location BBQ restaurant fixed…

4 Reasons your restaurant’s AI initiative will probably fail

by Luke Fryer — CEO & Founder, Harri

To truly succeed in hospitality, AI must move beyond retroactive dashboards and cost-cutting to become a real-time, integrated "operational co-pilot" that…

Papa Johns introduces Google Cloud-powered AI ordering tool

April 29, 2026

Papa Johns has launched Lou AI, a digital assistant integrated into its mobile app designed to automate the process of coordinating group food orders…

Lynora’s Partners with SynergySuite to Power AI-driven Restaurant Operations Across South Florida

Family-owned Italian restaurant group adopts AI-powered back-of-house platform to streamline multi-location operations and scale its growing hospitality…

Little Caesars, Flytrex partner for 1st drone meal delivery

April 23, 2026

Little Caesars and Flytrex have partnered to expand drone delivery services with the introduction of a new aircraft capable of transporting meals for an entire…

Loyalty transactions surge 28% as QSR habits shift; kiosks rising in popularity

April 22, 2026

PAR Technology Corporation released its 2026 Quick Service Restaurant Operational Index Report on Tuesday, revealing that loyalty program members are now…

White Castle to expand slider reach with 1K automated kiosks

April 22, 2026

White Castle has partnered with Automated Retail Technologies, LLC to expand access to its sliders through hot-food automated kiosks, marking a significant…

SynergySuite Makes the 2025 FoodTech 500

Forward Fooding Recognizes the AI-Powered Restaurant Platform Among the World’s Most Innovative AgriFoodTech Companies.

Dairy Queen partners with Presto to bring Voice AI to drive-thrus

April 21, 2026

American Dairy Queen Corp. has partnered with Presto to implement Voice AI technology in its drive-thru lanes, following a successful test at corporate-owned…

Rethinking Peak Performance in the Digital Restaurant Era

Traditional performance metrics such as ticket time and drive-thru speed measure efficiency but fail to capture the full guest experience. Many organizations…

Presented by Service Management Group

The Complete Guide to Team Communication for Restaurant Franchise Owners

Running a restaurant franchise on texts and group chats is messier and riskier than you'd think. Here is a complete guide to improving and organizing team…

Qu introduces edge-based AI platform to combat rising restaurant costs

April 20, 2026

Qu, a unified commerce platform helping quick-service and fast-casual restaurants boost efficiency and grow revenue, has launched its Intelligent Commerce…

Best Team Chat Apps for Multi-Location Restaurants in 2026

Managing team communication across multiple restaurant locations is challenging, and cannot be done properly on text threads and huge group chats. Compare the…

Little Caesars launches AI ordering feature through ChatGPT

April 17, 2026

Little Caesars has launched a feature that allows customers to order pizza through ChatGPT by integrating the AI's conversational abilities with the company's…

One Stop Nutrition Taps SynergySuite and CBS NorthStar to Fuel AI-Driven Growth Across Franchise Network

One Stop Nutrition selects SynergySuite and CBS NorthStar to power AI-driven growth across its franchise network, unifying POS and back-of-house operations to…

ConverseNow, Deliverect partner to integrate Voice AI into restaurant management

April 16, 2026

ConverseNow, a Gen-AI voice solution for restaurants, and Deliverect, a digital ordering restaurant tech company, have announced a strategic partnership to…

Design experiences that earn loyalty from day one

Traditional experience management starts after the interaction, but with Ignite Communities, people are brought into the process much earlier.

Presented by Service Management Group

The real cost of a broken customer experience (CX): Revenue loss, operational drag, and brand damage

The true cost of a broken CX extends far beyond a single transaction. It compounds over time, affecting revenue, operational efficiency, employee engagement…

Toast launches integrated drive-thru platform for quick-service restaurant chains

April 14, 2026

Toast has launched Toast Drive-Thru, a digital platform designed for quick-service restaurants to manage order accuracy and labor efficiency through a single…

Deliverect AI debuts autonomous workforce to manage menus, protect digital revenue

April 9, 2026

Deliverect, a global restaurant technology platform serving more than 95,000 locations across 78 countries, has launched Deliverect AI: a digital workforce of…