Great American Cookies, Marble Slab Creamery unify digital experience with new co-branded loyalty app

by Mandy Wolf Detwiler — Editor, Networld Media Group

Great American Cookies and Marble Slab Creamery launched a new co-branded loyalty app, unifying their digital experience and streamlining ordering for…

5 reasons we built Ignite®

Meet Ignite. SMG’s AI-native platform built to unify brand, customer, and employee experience data. It’s smart, scalable, and designed to help brands move…

4 standards for effective AI

How to evaluate AI tools to get better XM insights, faster

Presented by Service Management Group

The blueprint for exceptional customer experiences

Your playbook for designing customer experiences that meet rising expectations

Presented by Service Management Group

The anatomy of a successful brand experience

Practical tips to shape every touchpoint into a consistent, memorable experience

Presented by Service Management Group

From Florida favorite to franchise frontier: The rise of Cannoli Kitchen Pizza

by Mandy Wolf Detwiler — Editor, Networld Media Group

Cannoli Kitchen Pizza, a quick-service Italian restaurant that began as a beloved mom-and-pop pizzeria in Boca Raton, is now expanding nationwide through…

Why AI-powered CX is no longer optional

Learn how AI-powered experience management is now required to act on feedback faster, connect insights across departments, and deliver loyalty-driving…

6 cool things on the NRA show floor

by Mandy Wolf Detwiler — Editor, Networld Media Group

The National Restaurant Association Show featured a wide variety of food, education and technology. Here are a few of the coolest tech products we found on the…

Rethinking customer experience: The power of experience design

Discover why designing CX from the beginning, where early decisions shape future interactions, is key to driving loyalty and long-term success

SynergySuite Recognized with Dual Honors in the 2025 TITAN Business Awards

The 2025 TITAN Business Awards has officially concluded its first season, spotlighting a new class of global business trailblazers.

Workstream partners with Instant Financial to offer on-demand pay solutions

May 15, 2025

HR, payroll and hiring platform Workstream has announced a partnership with Instant Financial to provide earned wage access (EWA), digital tip payouts, and…

Square unveils handheld device, next-gen food, beverage platform

May 13, 2025

Payment company Square has released Square Handheld, a pocketable POS for all restaurant businesses. For full-service restaurants, employees can take orders…

Haven Hot Chicken founders find room for Nashville hot chicken brand

by Mandy Wolf Detwiler — Editor, Networld Media Group

Haven Hot Chicken has gone from four stores to nine in just 10 months. Learn how the Connecticut-based brand is growing from its co-founders in our latest…

Botrista Debuts New Beverage Innovations, Expanded AI Capabilities at the National Restaurant Association Show

Botrista debuts new categories including dessert drinks and better for your options like: low calorie, functional, antioxidant, protein beverages, along with…

Smart Kitchens, Smarter Operations: The Next Leap in Restaurant Tech

Discover how Qu’s Smart Kitchen platform leverages IoT, AI, and real-time data to reduce costs, optimize energy, and streamline operations for multi-unit and…

DEEL Media, Pointsmith launch solution integrating print, digital retail signage

May 6, 2025

DEEL Media's digital signage solutions are now integrated with Pointsmith's software, The Engine, for an end-to-end, print-to-digital media content management…

Beyond the counter: How kiosks are revolutionizing the fast food experience

by Sandra Carpenter — Editor, Networld Media Group

Learn how self-service kiosk preference is pushing QSRs and fast casual to prioritize personalized, engaging digital experiences to boost loyalty and revenue.

Optimizing Your Online Ordering Site for a Seamless Customer Experience

In today’s digital-first world, an intuitive online ordering system is a vital tool for pizza restaurants.

National Pizza Day & The Big Game

National Pizza Day and The Big Game are both huge days for pizzerias, and this year, they fall on the same date.

Why regional leadership is key to QSR growth

by Andrew Openshaw — SEO & Content Specialist, Nigel Wright Group

QSR leaders are adopting regional matrix models over traditional country-by-country structures to enhance efficiency and innovation amid industry challenges.