Checkers & Rally's travels 2-way communication highway to QSR success

by S.A. Whitehead — Food Editor, Net World Media Group

Checkers & Rally's has built a strong 2-way communication channel with its customers that's improving everything from operations and menu offerings, to…

Dunkin' Donuts immersed itself in nontraditional sites last year

February 20, 2018

Dunkin' Donuts U.S. franchisees opened more than 86 new nontraditional locations last year, including more units in hotels, rest stops and travel centers, and…

As QSRs rush to deliver, watch out for this costly oversight (Part 1 of 2)

by Brian Schaaf — Founder, Mileage Scout

Delivery has become something of a QSR panacea lately as increasing numbers of consumers opt to eat in the office or at home. But, before jumping on board…

US restaurant chains relying on value meals, new menu items to drive traffic in 2018

January 30, 2018

With restaurant traffic stuck between a 1 percent increase and flat for several years now, U.S. restaurant chains are turning to value deals, new menu items…

7 tech-y ways to lighten the load on QSR managers' plates

Some forward-thinking brands are already using comprehensive workforce management solutions to automate time-consuming, error-prone efforts related to time and…

Report: The next 5 years in quick-service

December 27, 2017

Change-makers in the coming QSR industry include a growing demand for home-cooked food and a wave of innovations in food packaging that brands can put to use…

A restaurateur's guide to the trends within the trends for 2018

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurateurs have been inundated with so-called trends lists for the year ahead over the last three months. This site reviewed some of the major lists and the…

Airports still hot venue for limited-service brands

by S.A. Whitehead — Food Editor, Net World Media Group

Airports are the No. 1 non-traditional expansion market for QSR brands, and Austin, Texas, has positioned itself to be right in the center of the action.

ReviewPush integrating TripAdvisor reviews

December 13, 2017

ReviewPush, an Austin-based company that helps brands manage customer feedback, is integrating TripAdvisor reviews of more than 4.4 million restaurants into…

Hopdoddy, restaurant designers discuss the ROI of redesign

by S.A. Whitehead — Food Editor, Net World Media Group

Great restaurant design can yield tremendous return on investment if you and your design team really understand how to tell your story, prioritize your spend…

QSR burger, coffee traffic pulls entire Q3 restaurant sector into green zone

November 29, 2017

After six consecutive quarters of flat or negative traffic, strong growth at QSR burger and gourmet coffee chains is to thank for a total foodservice industry…

Corner Bakery, Newk's, Saladworks leaders' quick quotes for QSRs on dynamite data use

QSR operators can take home some great ideas on effective data use from three fast casual brands who shared thoughts on the subject at the Fast Casual…

CEOs of Wing Zone, Focus Brands, Captain D's, Backyard Burgers, Koti Pizza predict industry changes, trends

by S.A. Whitehead — Food Editor, Net World Media Group

This year's Fast Casual Executive Summit wrapped up Tuesday night with insights from some of the industry's most successful CEOs.

'Fall'-ing in love again: QSRs roll out offerings to roll in diners

by S.A. Whitehead — Food Editor, Net World Media Group

Trees may shed plenty every fall, but QSR menus do not. Rather, many brands have been adding on like crazy this fall with innovative offerings, both LTO and…

Key QSR delivery take-outs from wider world of retail ecommerce

The growth of third-party delivery services both threatens and provides opportunities for the dramatically changing QSR industry. But the good news is that…

QSR loyalty index shows you don't have to be big to be beautiful

September 28, 2017

Location intelligence business Foursquare recently did a deep data dive on customer loyalty, using fast food foot traffic patterns from millions of Americans…

Foodservice delivery business to catapult ahead 51 percent by 2021

September 21, 2017

As an industry, foodservice is expected to hit $3 trillion by 2021, driven at least in part by enormous expansion in foodservice delivery, which is expected to…

QSRs drive Q2 global traffic growth, US restaurant traffic slumps

September 19, 2017

QSRs are winning big globally, according to NPD Group, which found that most of the world's Q2 traffic increases came from the QSR segment.

3 tips for serving millennial consumers

by Niall Keane — CEO of SynergySuite, SynergySuite

Millennials recently became the largest generation in the workforce with over 53 million workers, ushering society into an unprecedented future.

Shake-makin' Steak 'n Shake gets 'cereal' about breakfast

August 31, 2017

Breakfast has become so big for QSRs that even storied milkshake-making brand Steak 'n Shake has built a new menu item around a breakfast milkshake made with…