Building genuine customer engagement in an Instagram world

Instead of exhausting yourself trying to change customer behavior, take the necessary steps to minimize the distractions cell phones can present.

NRA study: Most employees proud to work in the restaurant industry

January 6, 2015

The study details the opinions of nearly 5,100 Americans who currently work or formerly worked in the industry, as well as those who own or operate restaurants.

How to fight rising food costs before they hurt your business

Shop around for food networks or buying groups, which offer better collective buying power.

Restaurant sales, traffic remain positive as year winds down

December 31, 2014

November marked the 21st consecutive month that the NRA's Restaurant Performance Index remained in positive territory.

What to consider when implementing a restaurant kiosk

by Nicole Troxell — Associate Editor, Networld Media Group

A majority -- 88 percent -- of restaurant patrons indicate a preference for self-service technology at their table, while 12 percent indicated a preference for…

Restaurants dominate Franchise 500 list

December 30, 2014

Forty-three QSRs made Entrepreneur's Franchise 500 rankings for 2015, along with 40 fast casual and 14 pizza concepts.

Strong forecast predicted for UK's QSR segment

December 23, 2014

Technomic has revealed its inaugural market mapping of the United Kingdom, which includes market size and segmentation data, as well as expectations for the…

New study connects QSR meal frequency to lower test scores

December 23, 2014

New research published in Clinical Pediatrics connects quick-service meal consumption frequency with lower test score progress.

Executive round table: Quick-service industry leaders make their 2015 predictions

by Alicia Kelso — Editor, QSRWeb.com

Localization, transparency and a healthy/indulgent spectrum are expected to accelerate in '15, as are mobile ordering and catering.

Chick-fil-A, Whataburger rank high for millennial loyalty

December 19, 2014

According to new research from YouGov, Jimmy John’s, Chipotle, Chick-Fil-A and Whataburger, have the highest current millennial customer loyalty among all…

Key themes for '15: Food quality, customization, customer-facing technology

December 18, 2014

Fitch Ratings released its 2015 Outlook for the US Restaurant industry, predicting an improvement in sales trends, the easing of commodities pressures and…

Is your restaurant green?

by Ed Zimmerman — President, pizza.com

Even though going green may cost more than conventional items, consumers are willing to pay more for the opportunity; for them it is not an indulgence but a…

Dining habits shifting toward snacks

December 17, 2014

In 2004, one-third of survey respondents reported they ate several small meals throughout the day, while 10 years later, 39 percent of respondents indicate…

Fast casual sales significantly outpaced other segments in Q3

December 17, 2014

New research from Technomic's Financial Dashboard finds that the fast casual restaurant segment outperformed all others with nearly 8 percent growth in…

Families with kids making fewer restaurant visits

December 17, 2014

According to new research from The NPD Group, families with kids have made 1 billion fewer visits to US restaurants in the past six years. This consumer base…

Millennial marketing conference registration now open

December 17, 2014

FutureCast's ShareLikeBuy millennial marketing conference is set for Feb. 4 at the University of Kansas in Lawrence. Registration is now open for the…

QSRs shift models to 'go where the consumers are'

by Alicia Kelso — Editor, QSRWeb.com

Mobile initiatives, bigger marketing budgets, franchising growth and unprecedented headwinds grabbed headlines this year for the QSR segment.

Consumer demand for convenience shifting restaurant priorities

December 15, 2014

As restaurant brands increasingly jockey for more consumer visits, it's more important than ever for operators to keep a strong pulse on what their customers…

Report shows holiday season revenue decline at restaurants

December 15, 2014

Thanx Inc. has released new data today showing that over the last several years restaurant revenue declined 22 to 45 percent during the post-Thanksgiving…

Sugar and spice and everything breakfast: 2014 on the menu

by Alicia Kelso — Editor, QSRWeb.com

Breakfast, beverage and retail categories accelerated this year, while operators embraced meaty offerings, despite record-high protein prices.