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Customer Service / Experience News & Media

Wing Zone undergoes brand makeover

August 8, 2011

Wing Zone has completed a comprehensive brand makeover of its franchise operation.

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Are fro-yo stores today's ice cream parlors?

by Barry Klein — Marketing Directo, Go Roma

Fro-yo's comeback is attributed to more variety, a bigger demand for healthy food and a fun, social experience.

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Subway ready for mobile payments test

by Alicia Kelso — Editor, QSRWeb.com

? Partnership with Velti makes Subway one of the first global franchise organizations to consolidate on a single mobile platform.

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McSmurfy: McDonald’s launches The Smurfs Happy Meal promotion

July 28, 2011

Celebrating today's release of The Smurfs, Columbia Pictures' and Sony Pictures Animation's 3-D family comedy, McDonald's has kicked off a coinciding Happy…

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Subway selects Velti for mobile marketing platform

July 28, 2011

The Subway restaurant chain has selected Velti, a global provider of mobile marketing and advertising technology, as its exclusive mobile technology provider.

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Dairy Queen’s Miracle Treat Day set for Aug. 11

July 28, 2011

For the sixth consecutive year, Dairy Queen will host its Miracle Treat Day to raise money for the Children's Miracle Network Hospitals, a charity that raises…

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Who will be 'the Chipotle' of the pizza industry?

An inside look behind a growing trend in the pizza industry.

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White Castle launches Crave Case to kick off football season

July 26, 2011

White Castle is teaming up with the National Finger Football League (NFFL) to introduce new Crave Case packaging that features a mini-finger football field and…

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McDonald's Happy Meals slim down

by Alicia Kelso — Editor, QSRWeb.com

Changes reduce calorie count by 20 percent.

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ParTech POS software integrates VeriFone for PCI compliance

July 25, 2011

ParTech's EverServ QSR POS Software has integrated VeriFone VeriShield Total Protect. The partnership will simplify the path to PCI compliance for hospitality…

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Righting the ship: With Captain D’s new leadership team in place, focus shifts

by Alicia Kelso — Editor, QSRWeb.com

CEO Phil Greifeld discusses plans for new equipment, products, branding and design.

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Investors are lovin’ it: McDonald’s Q2 net income up 15%

by Alicia Kelso — Editor, QSRWeb.com

Europe, McCafe offerings boost company's results.

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Menu Labeling Tips: Part 2

by Betsy Craig — pres, menutrinfo.com

As the country begins to see calories on menus, I have some awesome ideas and tips to make your food and menu items a bit better in the numbers department.

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Taco Bell Foundation kicks off internship program

July 19, 2011

The Taco Bell Foundation for Teens has hired six Boys & Girls Club teens to participate in the Graduate to Go internship program through October.

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Subway UK launches mobile voucher program

July 19, 2011

Subway customers in the United Kingdom are now able to present a mobile voucher in-store thanks to the chain's partnership with O2 Media.

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McDonald’s 2012 Olympic plans include its largest unit in the world

by Alicia Kelso — Editor, QSRWeb.com

Details announced today about chain's new program to encourage children's nutrition and activity.

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Webinar will discuss mobile's impact on retail, dining

July 17, 2011

Retail Customer Experience will host its "Webinar Roundtable: How Mobile will Re-invent Retail & Dining,"  July 28 at 2 p.m. Eastern time. The one-hour…

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Dairy Queen Canada adds mobile component to Miracle Treat Day

July 17, 2011

Dairy Queen Canada has created 7.9 million Blizzard cups with a special QR barcode that allows them the opportunity to donate instantly to the Children's…

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Is online ordering a good fit for QSR?

by Alicia Kelso — Editor, QSRWeb.com

The technology is working in the pizza space, but would it work for a Quarter Pounder?

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Is it "what" or "who" you hire?

by Nate DaPore — President and CEO, PeopleMatter

One of the most critical —and sometimes frustrating — challenges managers face today is staffing. In the restaurant industry, being fully staffed with…

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