Customer Service / Experience News & Media
Papa Ginos one-day deal yields 10 percent sales boost
June 30, 2011
Sister chains Papa Gino's and D'Angelo's recent one-day, 50-percent off online deal, facilitated through the ONOSYS Online Ordering system, boosted ticket…
read nowFlippin' Pizza, Tutti Frutti fro-yo testing mobile wallet
June 30, 2011
United States restaurants may be another step closer to allowing customers to pay with their mobile phones. MobilePayUSA, a division of Irvine, Calif.-based…
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In-store TV, Wi-Fi coming soon to Taco Bell
June 29, 2011
Taco Bell Corp. has signed a long-term agreement with Indoor Direct Inc., owner of The Restaurant Entertainment Network, to install an in-store television…
read nowBurger King Canada opens three new 20/20 locations
June 29, 2011
As part of Burger King's expansion plan, Burger King Restaurants of Canada Inc. has announced the grand opening of three new restaurants at the Highway 40…
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Moo-ve over burger joints: Chick-fil-A sets Cow Appreciation Day
June 29, 2011
Chick-fil-A restaurants nationwide will celebrate the seventh annual Cow Appreciation Day event July 8 by offering a free meal to any customer who visits one…
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Consumer Reports releases first QSR survey; smaller chains prevail
by Alicia Kelso — Editor, QSRWeb.com
June 29, 2011
Quick-service giants McDonald's, Burger King, KFC and Taco Bell failed to impress Consumer Reports subscribers in the magazine's first-ever quick-service food…
read nowSubway taps Upshot as merchandising and promotion AOR
June 28, 2011
Subway Restaurants has named Chicago-based Upshot as its merchandising and promotion agency of record.
read nowBurger King launches July 4 deal
June 28, 2011
Burger King restaurants nationwide are celebrating the 4th of July holiday with a $1.04 deal on the Original Chicken Sandwich.
read nowWienerschnitzels Teenie-Wienie promotion offers prizes for all
June 28, 2011
Wienerschnitzel continues its 50th anniversary celebration with its new promotion: "Teenie-Wienie 50 Cars & Free Food for All Instant Win Game." Every…
read nowMarble Slab Creamery celebrates red heads
June 28, 2011
Marble Slab Creamery has declared July 11 as "Red Head Appreciation Day" to help celebrate the launch of the brand's new Red Velvet Ice Cream.
read nowA&W kicks off largest promotion ever
June 27, 2011
A&W Restaurants has kicked off a summer promotion that includes the chance to win more than $1.6 million in food and another $100,000 in prizes, including…
read nowCarl's Jr. and Hardee's raise more than $1 million for veterans
June 27, 2011
CKE Restaurants Inc. and its Carl's Jr. and Hardee's restaurants raised more than $1 million for military families and veterans during the spring fundraiser…
read nowTaco Bell Canada campaign curbs summer boredom
June 27, 2011
Taco Bell Canada is encouraging fans to join the brand in a spirited summer "stand against boring."
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Profile: Subways original employee now a multi-unit operator
by Alicia Kelso — Editor, QSRWeb.com
Dick Pilchen created the chain's logo and color scheme, as well as many unusual marketing campaigns.
read nowFlorida Sonic offers beer and wine
June 26, 2011
A Sonic Drive-In in Homestead, Fla., will soon be the only restaurant in the 3,500-unit chain to serve beer and wine. According to the Miami Herald, Homestead…
read nowNPD Group: Restaurant visits up for dinner
June 26, 2011
After several years of traffic declines, visits to restaurants during dinner time increased over the last three quarters, according to foodservice market…
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Popeyes launches better-for-you menu options
June 25, 2011
Popeyes Louisiana Kitchen, a division of AFC Enterprises Inc., has launched better-for-you menu alternatives, including the return of Popeyes' Naked Chicken…
read nowMcDonalds picks its Perfect Pair
June 23, 2011
McDonald's has named the winners of its Perfect Pair Contest, which began in May.
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Webinar: Pinpointing the metrics that matter in growing sales
by Alicia Kelso — Editor, QSRWeb.com
Market Force-sponsored event highlights key factor in McDonald's dramatic turnaround.
read nowDunkin Brands partnering with Captain America
June 22, 2011
"Captain America: The First Avenger" arrives in movie theaters July 22, but beginning on June 27, Dunkin' Donuts and Baskin-Robbins will offer Captain…
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