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Customer Service / Experience News & Media

A&W kicks off largest promotion ever

June 27, 2011

A&W Restaurants has kicked off a summer promotion that includes the chance to win more than $1.6 million in food and another $100,000 in prizes, including…

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Carl's Jr. and Hardee's raise more than $1 million for veterans

June 27, 2011

CKE Restaurants Inc. and its Carl's Jr. and Hardee's restaurants raised more than $1 million for military families and veterans during the spring fundraiser…

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Taco Bell Canada campaign curbs summer boredom

June 27, 2011

Taco Bell Canada is encouraging fans to join the brand in a spirited summer "stand against boring."

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Profile: Subway’s original employee now a multi-unit operator

by Alicia Kelso — Editor, QSRWeb.com

Dick Pilchen created the chain's logo and color scheme, as well as many unusual marketing campaigns.

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Florida Sonic offers beer and wine

June 26, 2011

A Sonic Drive-In in Homestead, Fla., will soon be the only restaurant in the 3,500-unit chain to serve beer and wine. According to the Miami Herald, Homestead…

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NPD Group: Restaurant visits up for dinner

June 26, 2011

After several years of traffic declines, visits to restaurants during dinner time increased over the last three quarters, according to foodservice market…

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Popeyes launches better-for-you menu options

June 25, 2011

Popeyes Louisiana Kitchen, a division of AFC Enterprises Inc., has launched better-for-you menu alternatives, including the return of Popeyes' Naked Chicken…

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McDonald’s picks its ‘Perfect Pair’

June 23, 2011

McDonald's has named the winners of its Perfect Pair Contest, which began in May.

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Webinar: Pinpointing the metrics that matter in growing sales

by Alicia Kelso — Editor, QSRWeb.com

Market Force-sponsored event highlights key factor in McDonald's dramatic turnaround.

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Dunkin’ Brands partnering with Captain America

June 22, 2011

"Captain America: The First Avenger" arrives in movie theaters July 22, but beginning on June 27, Dunkin' Donuts and Baskin-Robbins will offer Captain…

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Jack in the Box pulls toys from kids’ meals

June 20, 2011

In the contentious debate about whether or not kids meals toys are unfair marketing tactics contributing to the childhood obesity epidemic, Jack in the Box has…

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Study: Customer satisfaction with QSR, pizza brands rises

June 20, 2011

A report released today by the American Customer Satisfaction Index (ACSI) shows a growing approval rating for quick-service and pizza brands. The quarterly…

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Baskin-Robbins Create Baskin's Next Favorite Flavor Contest

Baskin-Robbins' inaugural "Create Baskin's Next Favorite Flavor" contest winner, the Toffee Pecan Crunch conceptualized by Chicago's Diane Srogra, is now…

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Apple's innovations can be translated to restaurant industry

by Darrel Suderman — President, Food Technical Consulting

Have you ever walked into an Apple Computer retail store and noted all of the ways the company has revolutionized customer service, and achieved $5,914 sales…

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Edible Arrangements launches ‘To Go’ concept

by Alicia Kelso — Editor, QSRWeb.com

The new concept's quick-fix menu items, as well as high foot-traffic locations, fit into the competitive QSR space.

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Dairy Queen teams up with Build-A-Bear

June 14, 2011

Dairy Queen has teamed up with Build-A-Bear Workshop to debut the Blizzard Bears Collection on June 17.

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McDonald’s Men of McCafe announced

June 14, 2011

McDonald's has announced the winners of its second annual Men of McCafe Casting Call, a national search conducted to identify five service-oriented men who are…

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Chick-fil-A In-Line model debuts in Downtown Chicago

June 14, 2011

Chick-fil-A will debut its In-Line restaurant model June 16 when it opens its first Downtown Chicago restaurant on Loyola University's Water Tower campus.

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Dunkin’ Donuts gift cards get personal

June 13, 2011

With Father's Day around the corner and graduation season in full swing, Dunkin' Donuts is now offering customizable Dunkin' Donuts Cards, available…

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Wendy’s Frosty fundraiser adds social media component

June 12, 2011

Fifty cents from every Wendy's Frosty purchase this weekend will go toward the Wendy's Wonderful Kids program, which finds adoptive parents for foster children…

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