Wienerschnitzel launches 50th anniversary antenna topper

June 12, 2011

Wienerschnitzel has introduced a new, limited edition, golden wienie antenna topper in celebration of its 50th anniversary. The new anniversary-edition antenna…

Papa Gino’s taps IBM for data analytics

June 12, 2011

Papa Gino's has implemented IBM business analytics software to closely measure data pulled from the chain's online customer loyalty program.

TCBY offering dads free fro-yo

June 12, 2011

Just as it picked up the tab for Mom on Mother's Day, TCBY is set to do the same for Dad this Father's Day. On June 19, fathers can get a free small cup or…

Subway Canada launches Commit to Fit

June 12, 2011

Subway restaurants in Canada have launched "Commit to Fit," a comprehensive program designed to inspire, motivate and celebrate healthy lifestyle changes.

White Castle slides onto Capitol Hill

June 8, 2011

In a continued year-long celebration of its 90th birthday, White Castle will bring samples of its iconic Sliders to all members of Congress during the…

Consumers won’t pay more for healthier menu items, NPD reports

June 7, 2011

New research by The NPD Group has found that 70 percent of consumers, especially those aged 50 and higher, expect to pay no more for healthier items than they…

More than financials: Market Force webinar to discuss use of customer-focused metrics

June 7, 2011

Speaker Jerry Calabrese, former McDonald's VP of global restaurant measurement, helped drive some of the changes that led to the chain's turnaround over the…

Dunkin' Donuts' franchisees cited for child labor violations

June 6, 2011

Four Massachusetts Dunkin' Donuts' franchisees have been ordered to pay more than $13,000 in fines after the state attorney general cited them for child labor…

Commentary: Pizza Hut one of many chains helping with post-disaster efforts

Employee provides firsthand account of team's experience following the Joplin tornado, which included giving away more than 7,800 pizzas.

What makes a good customer experience?

by Kim Williams — Reporter, NetWorld Alliance

Table visits, secret shopper standards and over-familiarity are troublesome areas.

McDonald’s Perfect Pair Contest finalists named

June 5, 2011

McDonald's USA has announced the top 10 finalists of its Perfect Pair Contest, which kicked off the national launch of McCafé Frozen Strawberry Lemonade on May…

Commentary: Digital signage getting McInteractive under the Golden Arches

by Christopher Hall — w, t

McDonald's deploys a giant billboard in Sweden where customers can play along in a game of virtual ping pong for the chance to win free food.

NRA 2011: Providing incentives to loyal customers pays off

by Alicia Kelso — Editor, QSRWeb.com

Papa Gino's/D'Angelos' new rewards program has yielded more profits and guests.

Baskin-Robbins’ flavor creation contest winner now on menu

June 1, 2011

Baskin-Robbins' inaugural "Create Baskin's Next Favorite Flavor" contest winner, the Toffee Pecan Crunch conceptualized by Chicago's Diane Srogra, is now…

Panda Express launches tornado assistance campaign

June 1, 2011

Panda Restaurant Group Inc., parent company of Panda Express, has launched a fundraising campaign to assist with disaster relief following the recent tornados…

McDonald’s taps SVP of corporate relations; Australian units hiring baristas

May 31, 2011

Bridget Coffing has been named as McDonald's senior vice president of corporate relations, the company's top public relations position. She will report to CEO…

When Experience Really Matters

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

Who has seen the latest reports on the fastest growing restaurant chains in North America? I was struck when I read the following article summarizing the…

Tim Hortons coffee fundraiser sends kids to camp

May 30, 2011

Tim Hortons is hosting its annual Camp Day June 1, when every penny from coffee sales at the chain is donated to the Tim Horton Children's Foundation.

Carl’s Jr., Hardee’s partner with Coca-Cola for promotion

May 26, 2011

Carl's Jr. and Hardee's have once again partnered with Coca-Cola to bring back the My Coke Rewards campaign that debuted in 2006.

NRA 2011: nClosure and the iPad as kiosk

nClosure spokesman Dan McCain and Poslavu's Travis Kellerman discuss the challenges and benefits of employing iPads as self-service devices.