Jack in the Box pulls toys from kids’ meals

June 20, 2011

In the contentious debate about whether or not kids meals toys are unfair marketing tactics contributing to the childhood obesity epidemic, Jack in the Box has…

Study: Customer satisfaction with QSR, pizza brands rises

June 20, 2011

A report released today by the American Customer Satisfaction Index (ACSI) shows a growing approval rating for quick-service and pizza brands. The quarterly…

Baskin-Robbins Create Baskin's Next Favorite Flavor Contest

Baskin-Robbins' inaugural "Create Baskin's Next Favorite Flavor" contest winner, the Toffee Pecan Crunch conceptualized by Chicago's Diane Srogra, is now…

Apple's innovations can be translated to restaurant industry

by Darrel Suderman — President, Food Technical Consulting

Have you ever walked into an Apple Computer retail store and noted all of the ways the company has revolutionized customer service, and achieved $5,914 sales…

Edible Arrangements launches ‘To Go’ concept

by Alicia Kelso — Editor, QSRWeb.com

The new concept's quick-fix menu items, as well as high foot-traffic locations, fit into the competitive QSR space.

Dairy Queen teams up with Build-A-Bear

June 14, 2011

Dairy Queen has teamed up with Build-A-Bear Workshop to debut the Blizzard Bears Collection on June 17.

McDonald’s Men of McCafe announced

June 14, 2011

McDonald's has announced the winners of its second annual Men of McCafe Casting Call, a national search conducted to identify five service-oriented men who are…

Chick-fil-A In-Line model debuts in Downtown Chicago

June 14, 2011

Chick-fil-A will debut its In-Line restaurant model June 16 when it opens its first Downtown Chicago restaurant on Loyola University's Water Tower campus.

Dunkin’ Donuts gift cards get personal

June 13, 2011

With Father's Day around the corner and graduation season in full swing, Dunkin' Donuts is now offering customizable Dunkin' Donuts Cards, available…

Wendy’s Frosty fundraiser adds social media component

June 12, 2011

Fifty cents from every Wendy's Frosty purchase this weekend will go toward the Wendy's Wonderful Kids program, which finds adoptive parents for foster children…

Wienerschnitzel launches 50th anniversary antenna topper

June 12, 2011

Wienerschnitzel has introduced a new, limited edition, golden wienie antenna topper in celebration of its 50th anniversary. The new anniversary-edition antenna…

Papa Gino’s taps IBM for data analytics

June 12, 2011

Papa Gino's has implemented IBM business analytics software to closely measure data pulled from the chain's online customer loyalty program.

TCBY offering dads free fro-yo

June 12, 2011

Just as it picked up the tab for Mom on Mother's Day, TCBY is set to do the same for Dad this Father's Day. On June 19, fathers can get a free small cup or…

Subway Canada launches Commit to Fit

June 12, 2011

Subway restaurants in Canada have launched "Commit to Fit," a comprehensive program designed to inspire, motivate and celebrate healthy lifestyle changes.

White Castle slides onto Capitol Hill

June 8, 2011

In a continued year-long celebration of its 90th birthday, White Castle will bring samples of its iconic Sliders to all members of Congress during the…

Consumers won’t pay more for healthier menu items, NPD reports

June 7, 2011

New research by The NPD Group has found that 70 percent of consumers, especially those aged 50 and higher, expect to pay no more for healthier items than they…

More than financials: Market Force webinar to discuss use of customer-focused metrics

June 7, 2011

Speaker Jerry Calabrese, former McDonald's VP of global restaurant measurement, helped drive some of the changes that led to the chain's turnaround over the…

Dunkin' Donuts' franchisees cited for child labor violations

June 6, 2011

Four Massachusetts Dunkin' Donuts' franchisees have been ordered to pay more than $13,000 in fines after the state attorney general cited them for child labor…

Commentary: Pizza Hut one of many chains helping with post-disaster efforts

Employee provides firsthand account of team's experience following the Joplin tornado, which included giving away more than 7,800 pizzas.

What makes a good customer experience?

by Kim Williams — Reporter, NetWorld Alliance

Table visits, secret shopper standards and over-familiarity are troublesome areas.