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Customer Service / Experience News & Media

Consumer Reports releases first QSR survey; smaller chains prevail

by Alicia Kelso — Editor, QSRWeb.com

June 29, 2011

Quick-service giants McDonald's, Burger King, KFC and Taco Bell failed to impress Consumer Reports subscribers in the magazine's first-ever quick-service food…

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Subway taps Upshot as merchandising and promotion AOR

June 28, 2011

Subway Restaurants has named Chicago-based Upshot as its merchandising and promotion agency of record.

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Burger King launches July 4 deal

June 28, 2011

Burger King restaurants nationwide are celebrating the 4th of July holiday with a $1.04 deal on the Original Chicken Sandwich.

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Wienerschnitzel’s Teenie-Wienie promotion offers prizes for all

June 28, 2011

Wienerschnitzel continues its 50th anniversary celebration with its new promotion: "Teenie-Wienie 50 Cars & Free Food for All Instant Win Game." Every…

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Marble Slab Creamery celebrates red heads

June 28, 2011

Marble Slab Creamery has declared July 11 as "Red Head Appreciation Day" to help celebrate the launch of the brand's new Red Velvet Ice Cream.

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A&W kicks off largest promotion ever

June 27, 2011

A&W Restaurants has kicked off a summer promotion that includes the chance to win more than $1.6 million in food and another $100,000 in prizes, including…

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Carl's Jr. and Hardee's raise more than $1 million for veterans

June 27, 2011

CKE Restaurants Inc. and its Carl's Jr. and Hardee's restaurants raised more than $1 million for military families and veterans during the spring fundraiser…

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Taco Bell Canada campaign curbs summer boredom

June 27, 2011

Taco Bell Canada is encouraging fans to join the brand in a spirited summer "stand against boring."

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Profile: Subway’s original employee now a multi-unit operator

by Alicia Kelso — Editor, QSRWeb.com

Dick Pilchen created the chain's logo and color scheme, as well as many unusual marketing campaigns.

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Florida Sonic offers beer and wine

June 26, 2011

A Sonic Drive-In in Homestead, Fla., will soon be the only restaurant in the 3,500-unit chain to serve beer and wine. According to the Miami Herald, Homestead…

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NPD Group: Restaurant visits up for dinner

June 26, 2011

After several years of traffic declines, visits to restaurants during dinner time increased over the last three quarters, according to foodservice market…

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Popeyes launches better-for-you menu options

June 25, 2011

Popeyes Louisiana Kitchen, a division of AFC Enterprises Inc., has launched better-for-you menu alternatives, including the return of Popeyes' Naked Chicken…

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McDonald’s picks its ‘Perfect Pair’

June 23, 2011

McDonald's has named the winners of its Perfect Pair Contest, which began in May.

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Webinar: Pinpointing the metrics that matter in growing sales

by Alicia Kelso — Editor, QSRWeb.com

Market Force-sponsored event highlights key factor in McDonald's dramatic turnaround.

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Dunkin’ Brands partnering with Captain America

June 22, 2011

"Captain America: The First Avenger" arrives in movie theaters July 22, but beginning on June 27, Dunkin' Donuts and Baskin-Robbins will offer Captain…

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Jack in the Box pulls toys from kids’ meals

June 20, 2011

In the contentious debate about whether or not kids meals toys are unfair marketing tactics contributing to the childhood obesity epidemic, Jack in the Box has…

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Study: Customer satisfaction with QSR, pizza brands rises

June 20, 2011

A report released today by the American Customer Satisfaction Index (ACSI) shows a growing approval rating for quick-service and pizza brands. The quarterly…

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Baskin-Robbins Create Baskin's Next Favorite Flavor Contest

Baskin-Robbins' inaugural "Create Baskin's Next Favorite Flavor" contest winner, the Toffee Pecan Crunch conceptualized by Chicago's Diane Srogra, is now…

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Apple's innovations can be translated to restaurant industry

by Darrel Suderman — President, Food Technical Consulting

Have you ever walked into an Apple Computer retail store and noted all of the ways the company has revolutionized customer service, and achieved $5,914 sales…

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Edible Arrangements launches ‘To Go’ concept

by Alicia Kelso — Editor, QSRWeb.com

The new concept's quick-fix menu items, as well as high foot-traffic locations, fit into the competitive QSR space.

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