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Customer Service / Experience News & Media

Whataburger online survey reveals customer favorites

May 18, 2011

In celebration of National Hamburger Month, Whataburger conducted an online survey asking its Facebook fans to name their favorite ways to order the iconic…

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Krispy Kreme franchisee taps DTT Surveillance

May 18, 2011

Great Circle Family Foods LLC, a Krispy Kreme Doughnuts franchisee, has selected DTT Surveillance for its surveillance and loss prevention services.

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Sales relationships critical for successful catering program

by Alicia Kelso — Editor, QSRWeb.com

Managers should focus on training, tracking tools, time management and effective strategies.

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Health professionals challenge McDonald’s in full-page ad

by Alicia Kelso — Editor, QSRWeb.com

May 17, 2011

A full-page ad ran in newspapers across the country today, urging McDonald's to stop marketing junk food to kids.

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Quiznos customers get Groupon’s largest deal to date

May 17, 2011

Groupon Inc. has announced a partnership with Quiznos to launch its biggest deal to date. The discount is aimed at creating repeat customers at the sandwich…

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MaggieMoo’s launching 20 new items for the summer

May 16, 2011

MaggieMoo's Ice Cream and Treatery has launched its "Maggie at the Moovies" celebration, which features 16 new treats to be introduced throughout the summer.

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Taco Bell Kuwait deploys digital menu boards

May 16, 2011

Advanced Interactive Media Solutions (AIMS), Middle East partner for digital signage firm Scala, announced that it has completed installation of the first…

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Yum! Brands moving away from BPA-laced receipt paper

May 16, 2011

Yum! Brands, parent company of Taco Bell, KFC and Pizza Hut, announced that it will transition away from receipt paper that contains bisphenol A (BPA).

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McDonald’s looking for the perfect Twitter pair

May 15, 2011

McDonald's promoted its new Frozen Strawberry Lemonade drink with an unusual Twitter promotion worth up to $10,000.

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Taco Bell rolling out 12 Pack for the summer

May 15, 2011

Taco Bell has launched the 12 Pack – 12 crunchy tacos for $10 – at participating locations with the music of Feed the Beat artist Chiddy Bang to promote the…

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Jersey Mike’s goes pink, launches Komen for the Cure fundraiser

May 12, 2011

Jersey Mike's Subs has launched a six-month fundraiser, "Mike's Way to a Cure," benefiting the Susan G. Komen for the Cure.

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Rex’s Chicken brings back mashed potatoes

May 12, 2011

Beautiful Brands International's Rex's Chicken brand has reintroduced its classic mashed potatoes and gravy and has also debuted made-fresh potato chips and…

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In-N-Out opens in Texas to fanfare, welcomed by Whataburger

May 11, 2011

California's iconic In-N-Out Burger opened two units in Texas Wednesday, generating overnight campers, long lines, police protection and even some tears of joy.

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Dunkin’ Donuts offering New Yorkers ticket giveaways

May 10, 2011

Dunkin' Donuts recently tapped into Boston sports fan bases for a new mobile campaign.

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Technomic: Consumer concerns grow over gas and food costs

May 9, 2011

Out of the recession does not necessarily mean out of the woods. In its most recent consumer behavior survey, Technomic Inc., the Chicago-based food industry…

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Coca Cola adds 19 flavors to Freestyle selection

May 8, 2011

May marks the 125th anniversary of The Coca-Cola Company, and the company has decided to celebrate with 19 additional Coca-Cola Freestyle flavors, previously…

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Arby’s launches Chicken Salad Taste-Off

May 8, 2011

From May 9-22, Arby's is offering consumers a chance to try its new Market Fresh Grilled Chicken and Pecan Salad Sandwich and wrap for free with the purchase…

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McDonald’s UK to go fully contactless by end of May

May 8, 2011

In January, McDonald's UK announced it was going to roll out contactless card payments in all of its 1,200 units by this summer. Those plans seem to be right…

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MICROS, Tabbedout deploy restaurant mobile payment platform

May 8, 2011

MICROS Systems Inc., a provider of information technology solutions for the hospitality and retail industries, has announced an integration, sales and…

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