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Customer Service / Experience News & Media

Pita Pit mines social media for new item name

March 22, 2011

Pita Pit’s new limited-time offering features prime rib and provolone, but it hasn’t officially been named yet. The 300-unit, Idaho-based chain is depending on…

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16 Handles embarks upon East Coast expansion

by Alicia Kelso — Editor, QSRWeb.com

Manhattan-based frozen yogurt concept 16 Handles, which began franchising in August 2010, is set to open five new East Coast stores this spring. Expansion…

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Popeyes’ bringing back Pay Day

March 20, 2011

Popeyes’ Louisiana Kitchen is bringing back its popular Pay Day event March 23, offering discounted 8-piece Bonafide chicken for $4.99.

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The Domino’s Effect: Honest feedback yielding honest advertising

by Alicia Kelso — Editor, QSRWeb.com

Some level of company candor is necessary in the days of social media.  

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Hit the road, Jack: Jack in the Box rolls out food truck

March 17, 2011

Jack in the Box will be taking its show on the road. The chain has joined the quick-service food truck fleet, rolling out its "Jack’s Munchie Mobile."

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Innovation in the name of charity

by Darrel Suderman — President, Food Technical Consulting

What do the Love Kitchen, Panera Bread, and Cafe 180 all have in common? They provide affordable food to those who can’t regularly pay full price for a meal.

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TCBY awards top franchisees

March 16, 2011

Salt Lake City-based TCBY held its Brand Leadership Summit recently in Las Vegas, where the company honored franchisees and discussed goals for the future.

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Preaching to the choir: KFC launches $10 bucket deal

March 15, 2011

KFC has launched its “10-piece 10 Buck Sunday Bucket Deal,” offering 10 pieces of Original Recipe, Extra Crispy or Kentucky Grilled Chicken for $10 plus tax on…

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Roy Rogers mounts comeback, returns to franchising

Chain rebounds by returning to original mantra of service, sanitation and food quality.  

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Digital menu boards: Poised for U.S. growth

by Valerie Killifer — senior editor, NetWorld Alliance

While the rollouts of digital menu boards are taking international markets by storm, implementation is slow but steady in the U.S.

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ParTech releases consumer restaurant technology study

March 13, 2011

ParTech has released the results of a survey that assesses consumers’ views on dining and technology. The survey is revealed in a whitepaper, “The Dining…

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Beanstalk Loyalty to deliver Facebook check-in through POS

March 9, 2011

Beanstalk Loyalty has announced patent pending technology creating the first loyalty platform to deliver the integration between the point-of-sale (POS…

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CKE Restaurants’ fan wins The Green Hornet’s Black Beauty

March 8, 2011

Carl’s Jr. and Hardee’s, owned by CKE Restaurants, have named a grand prize winner of their “The Key to Black Beauty” promotion, which began in November.

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NEXTEP Taps Into iPad Ordering

March 8, 2011

NEXTEP Systems, a provider of customer self order technology, recently added iPad Ordering to its automated ordering portfolio.

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McDonald’s global sales up again

March 7, 2011

McDonald’s Corporation announced global comparable sales growth of 3.9 percent in February, with a 5.1 percent boost from Europe’s division. Sales were up 2.…

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Rita’s Italian Ice plans spring giveaway

March 7, 2011

Rita’s Italian Ice is preparing for its 19th annual First Day of Spring Free Ice Giveaway. In celebration of the season change, Rita’s will offer customers a…

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Burger King Stackers added to Value Menu

March 7, 2011

Burger King Corp. has added its Single, Double and Triple Stackers to the Value Menu. The chain is now offering its flame-broiled beef sandwiches for $1, $…

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Whataburger’s Burger Warrior finalists named

March 6, 2011

Sixteen Whataburger units in Florida, Mississippi and Texas have been named as finalists in the company’s WhataGames competition designed to test the skills of…

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Bojangles’ continues remodeling program as sale looms

by Alicia Kelso — Editor, QSRWeb.com

Reimaging effort that began years ago focuses on energy-efficient components and modern design elements.

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Does 'Top 2 box' restrict innovation?

by Darrel Suderman — President, Food Technical Consulting

The more I study new product innovation, the more I understand how old business models restrict innovation. For example, the February 12, 2011, issue of the…

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