Customer Service / Experience News & Media
Nutritional calculators: The diner's guide to healthy eating
by Kim Williams — Reporter, NetWorld Alliance
Restaurants are embracing consumers' demand to know more.
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Burger Kings marketing partner up for best campaign award
April 20, 2011
Legacy Marketing Partners, an experiential marketing agency headquartered in Chicago, has been nominated for three awards at the 2011 Ex Awards, including for…
read nowMcDonalds ambitious hiring day attracts thousands
April 19, 2011
McDonald's ambitious hiring day has come and gone, but the verdict is still out on how close the company came to achieving its goal of hiring 50,000 employees.
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Tasti D-Lite SNAPs into social media loyalty program
by Alicia Kelso — Editor, QSRWeb.com
New platform offers effortless customer incentives through automatic check-ins.
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Save the Happy Meal!
by Alicia Kelso — Editor, QSRWeb.com
Proposed legislation undermines parents' roles, ignores nutritional transparency.
read nowVilla Fresh Italian Kitchen celebrating Mothers Day
April 18, 2011
Villa Fresh Italian Kitchen locations across the country will celebrate Mother's Day with a Mom Eats Fresh & Free sweepstakes.
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Taco Bell beef lawsuit dropped
April 18, 2011
A lawsuit filed against Taco Bell in January has been dropped.
read nowBurger King Whopper Bar hits Vegas
April 18, 2011
Burger King's Whopper Bar has expanded into Las Vegas, the concept's first location west of the Mississippi River.
read nowJersey Mikes rolls out iPhone ordering app
April 17, 2011
Jersey Mike's Subs has launched a new mobile ordering application for iPhones, allowing customers to pre-order and pre-pay before picking up their meal.
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Worlds largest McDonalds franchisee sets IPO price
April 13, 2011
McDonald's largest franchisee in the world, Arcos Dorados Holdings Inc., based in Buenos Aires, Argentina, announced today the pricing of its underwritten…
read nowArbys welcomes the Tax Man with FryDay
April 12, 2011
In celebration of the two extra days provided by the IRS to file taxes, Arby's is offering both the procrastinators and the proactive an extra incentive…
read nowDunkin Donuts signs Kansas City, Cincinnati deals
April 11, 2011
Dunkin' Donuts has signed multi-unit store development agreements in Cincinnati and Kansas City.
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'Ma'am, its not a cup holder': Proper brand use of social media
by Lori Walderich — CMO, Top That! Pizza
Before getting into social media, it's important to figure out your brand identity and your strategy for presenting it.
read nowTCBY franchise winners open first store
April 10, 2011
Jared and Sarah Greer, winners of last year's "The Great TCBY Store Giveaway Contest," have officially opened their first store in Rogers, Ark.
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Wendys heats up french fry wars
April 10, 2011
Wendy's has gained enough confidence about its new natural-cut sea salt french fries to conduct a taste test against McDonald's, which has earned Zagat's Best…
read nowTechnomic: Lower calorie items more available
April 7, 2011
Recent research conducted by Technomic finds that more restaurant chains are providing menu items with fewer than 550 calories.
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Burger King revamps marketing plans
by Alicia Kelso — Editor, QSRWeb.com
Quick-service chain burger giant wants to broaden its consumer focus beyond the 18-to-35-year-old male.
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Tim Hortons brews up responsibility report, preps for price hikes
by Alicia Kelso — Editor, QSRWeb.com
Some Canadian units have posted signs warning of impending price hikes, anticipated to be 7 cents for a large coffee.
read nowMark Wahlberg returns to help Taco Bell graduation program
April 6, 2011
The Taco Bell Foundation for Teens will hold its Graduate To Go fundraiser through April 21 at participating Taco Bell restaurants nationwide.
read nowMiddle East Subways launch Lighten Up campaign
April 5, 2011
Subway restaurants in the United Arab Emirates, Saudi Arabia, Kuwait, Oman, Qatar, Bahrain and Jordan have rolled out its second regional drive for 2011 with…
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