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Customer Service / Experience News & Media

Dunkin’ Donuts launches first-ever loyalty program

April 4, 2011

Dunkin' Donuts has launched its first-ever national loyalty rewards program. The DD Perks program is now offering "Dunkin' Dollars" reward coupons for…

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Dunkin’ Donuts launches Hearty Snacks line

April 3, 2011

As quick-service consumers increasingly seek snack-size options to get them through their day, Dunkin' Donuts is heeding the call.

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Yum! lobbies for food stamp payments

by Alicia Kelso — Editor, QSRWeb.com

April 3, 2011

Louisville, Ky.-based Yum! Brands has been making its case in the Kentucky state capitol of Frankfort to allow food stamp payments at its restaurants.

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Burger King raising funds for American Red Cross

March 31, 2011

Once again, Burger King Corp. will partner with the American Red Cross by providing customers with an opportunity to donate $1 at restaurants throughout the…

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Subway’s DeLuca to keynote CFA event

March 30, 2011

Fred DeLuca, president and co-founder of Subway Restaurants, is one of several franchisors who will deliver a keynote presentation at the 20th annual Canadian…

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Harris Interactive: Non-burger joints gaining ground

March 29, 2011

The quick-service world has always been burger territory, but that dynamic may be shifting a bit. A new 2011 Harris Interactive EquiTrend study found that…

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Eat24Hours.com launches mobile platform

March 29, 2011

Eat24Hours.com, a website that features food delivery options in more than 400 cities, has launched a mobile platform that makes it easier for customers to…

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Let’s twist again: Pretzels make a comeback

by Alicia Kelso — Editor, QSRWeb.com

Cost, portability and versatility are all contributing to what many are calling a trend.

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Tasti D-Lite launches Healthy Habit campaign

March 28, 2011

Tasti D-Lite has launched its Tasti Healthy Habit search, a year-long, nationwide contest to find people whose healthy habits – including eating Tasti D-Lite …

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GrubHub, OLO team up to create online ordering platform

March 28, 2011

Web and mobile service provider GrubHub has signed a business partnership with OLO Online Ordering to integrate OLO's list of restaurant menus on its site…

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Burger King revamps its chicken tenders

March 27, 2011

Burger King Corp. has rolled out its revamped chicken tenders to restaurants nationwide, featuring an all new seasoning and shape.

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Fresh Healthy Café opens unit at Petro Shopping Center

March 27, 2011

Professional drivers in the Kingsland, Ga., area now have a healthy meal option at the Petro Shopping Center on I-95 off of exit 3. The Fresh Healthy Café has…

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Sonic Drive-In tests mobile ordering

March 24, 2011

A large Sonic Drive-In franchise group is running a 71-unit pilot program to test an online and mobile ordering program provided by OLO Online Ordering.

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McDonald’s testing frozen strawberry lemonade

by Alicia Kelso — Editor, QSRWeb.com

March 24, 2011

McDonald’s has rolled out frozen strawberry lemonade in select markets throughout Florida and Georgia. The item is part of the McCafe beverage line up…

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Food trucks to converge on Miami’s Seaquarium

March 23, 2011

A fleet of food trucks will descend upon Miami’s Seaquarium Sunday, offering guests of the popular destination a variety of meal options from 11 a.m. to 3 p.m.

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Bojangles website gets a makeover

March 23, 2011

The interior and exterior details of Bojangles' units aren’t the only part of the company undergoing a redesign.  Studiobanks, a digital agency specializing in…

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Dairy Queen’s online fans get special TREATment

March 23, 2011

Dairy Queen’s new Mini Blizzard TREATment online video contest promotes random acts of kindness with a chance to win a Mini Cooper Countryman.

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Burger King franchisee rolls out WiFi HotSpots service

March 23, 2011

Strategic Restaurants Acquisition Corp. Holdings Inc., which operates 280 Burger King restaurants throughout the country, has partnered with MegaPath Inc., a…

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McDonald’s Canada implements social savings platform

March 22, 2011

McDonald’s Canada has tapped Twongo LLC to launch a social savings platform that offers discounts, social media and marketing throughout its system.

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TCBY announces YouTube contest winners

March 22, 2011

Salt Lake City-based TCBY is celebrating its 30th anniversary this year and kicked off the occasion in January with a YouTube contest to recognize customer…

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