Dear Nashvillians: Church’s Chicken is sorry

March 3, 2011

Atlanta-based Church’s Chicken has offered the people of Nashville, Tenn., an apology for “not delivering on a promise of exceptional customer service and…

Cellit researches mobile marketing tips

March 2, 2011

Chicago-based Cellit, a provider of mobile customer relationship management (CRM) systems for restaurants, analyzed more than 25 million text messages sent to…

Jersey Mike’s launches biggest fundraiser to date

March 1, 2011

Manasquan, N.J.-based Jersey Mike’s Subs is marking its 55th year in business with its biggest fundraiser to date.

Shrimp Tampico returns to Taco Cabana

March 1, 2011

Taco Cabana has reintroduced its line of Shrimp Tampico items just in time for the Lenten season. Through mid-April, the offerings are available in either a…

Latin American McDonald’s installing PAYware POS

February 28, 2011

Arcos Dorados, manager of the McDonald’s brand in Latin America, has chosen VeriFone Systems Inc. to supply its PAYware Merchant card payment and settlement…

Chick-fil-A celebrates Heinz’s new ketchup packet

February 28, 2011

Chick-fil-A restaurants will celebrate Free FryDay March 4 by offering a free medium order of Waffle Potato Fries between 2 and 4 p.m. The giveaway promotion…

Taco Bell stands tall with 88-cent deal

February 28, 2011

Although the class action lawsuit over Taco Bell’s beef authenticity was brought forth in mid-January, and the chain has since rolled out an extensive and…

Gay couple awarded $3.15 million in Burger King beating case

February 27, 2011

Food Services Properties Corp. and Union City Restaurant Corp., which owns seven Burger King restaurants in the New Jersey area, was ordered to pay $3.1…

Pizza Patrón expanding QSP model

by Alicia Kelso — Editor, QSRWeb.com

Chain preps for throwback 25th anniversary promotion.  

Boston named Subway’s Market of the Year

February 24, 2011

Subway restaurants has named its Boston market the National Market of the Year at the company’s annual Subway Team Operations Marketing & Planning (STOMP…

Gold Star Chili launches vegetarian options

February 24, 2011

Gold Star Chili has introduced a vegetarian chili variation of its famous Cincinnati-style 3-way, as well as a full line of new veggie chili menu options.

Tim Hortons on a roll in 2010

February 22, 2011

Tim Hortons Inc. reported fourth quarter 2010 and year-end results ended Jan. 2, which included robust same-store growth sales in both the U.S. and Canada.

The brand you live is the only one they'll love

by Lori Walderich — CMO, Top That! Pizza

If you think big and creatively, you should find plenty of brand-building opportunities.

Jack in the Box names CIO

February 20, 2011

Michael E. Verdesca has been promoted to vice president and chief information officer of Jack in the Box Inc.

Canadian food labels to include allergy sources

February 16, 2011

While U.S. restaurants scramble to update menu boards to include nutritional information in compliance of changing healthcare stipulations, Canada is going a…

Subway releases 2010 tally: 2,147 new units

February 15, 2011

Subway released its 2010 development numbers, which included the opening of 2,147 new locations in 67 countries, seven Canadian provinces and all 50 U.S.

Dunkin’ Donuts ranks first in customer loyalty

February 15, 2011

Brand Keys Customer Loyalty Engagement Index, provider of proprietary brand equity and customer loyalty metrics, has recognized Dunkin’ Donuts as the No. …

McDonald’s France testing table service

February 14, 2011

There may not be an extensive wine list or a “Garçon,” but some McDonald’s France customers have been getting special treatment. About 50 of the chain’s…

Kiosks order up quick-service

Studies show the quick-service restaurant industry is finally embracing kiosks.

Long John Silver's rebranding effort kicks off

February 10, 2011

Just in time for Lent, the busiest time of the year for seafood consumption, Long John Silver's is imparting a new marketing message revolving around the…