Customer Service / Experience News & Media
ParTech releases consumer restaurant technology study
March 13, 2011
ParTech has released the results of a survey that assesses consumers’ views on dining and technology. The survey is revealed in a whitepaper, “The Dining…
read nowBeanstalk Loyalty to deliver Facebook check-in through POS
March 9, 2011
Beanstalk Loyalty has announced patent pending technology creating the first loyalty platform to deliver the integration between the point-of-sale (POS…
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CKE Restaurants fan wins The Green Hornets Black Beauty
March 8, 2011
Carl’s Jr. and Hardee’s, owned by CKE Restaurants, have named a grand prize winner of their “The Key to Black Beauty” promotion, which began in November.
read nowNEXTEP Taps Into iPad Ordering
March 8, 2011
NEXTEP Systems, a provider of customer self order technology, recently added iPad Ordering to its automated ordering portfolio.
read nowMcDonalds global sales up again
March 7, 2011
McDonald’s Corporation announced global comparable sales growth of 3.9 percent in February, with a 5.1 percent boost from Europe’s division. Sales were up 2.…
read nowRitas Italian Ice plans spring giveaway
March 7, 2011
Rita’s Italian Ice is preparing for its 19th annual First Day of Spring Free Ice Giveaway. In celebration of the season change, Rita’s will offer customers a…
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Burger King Stackers added to Value Menu
March 7, 2011
Burger King Corp. has added its Single, Double and Triple Stackers to the Value Menu. The chain is now offering its flame-broiled beef sandwiches for $1, $…
read nowWhataburgers Burger Warrior finalists named
March 6, 2011
Sixteen Whataburger units in Florida, Mississippi and Texas have been named as finalists in the company’s WhataGames competition designed to test the skills of…
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Bojangles continues remodeling program as sale looms
by Alicia Kelso — Editor, QSRWeb.com
Reimaging effort that began years ago focuses on energy-efficient components and modern design elements.
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Does 'Top 2 box' restrict innovation?
by Darrel Suderman — President, Food Technical Consulting
The more I study new product innovation, the more I understand how old business models restrict innovation. For example, the February 12, 2011, issue of the…
read nowDear Nashvillians: Churchs Chicken is sorry
March 3, 2011
Atlanta-based Church’s Chicken has offered the people of Nashville, Tenn., an apology for “not delivering on a promise of exceptional customer service and…
read nowCellit researches mobile marketing tips
March 2, 2011
Chicago-based Cellit, a provider of mobile customer relationship management (CRM) systems for restaurants, analyzed more than 25 million text messages sent to…
read nowJersey Mikes launches biggest fundraiser to date
March 1, 2011
Manasquan, N.J.-based Jersey Mike’s Subs is marking its 55th year in business with its biggest fundraiser to date.
read nowShrimp Tampico returns to Taco Cabana
March 1, 2011
Taco Cabana has reintroduced its line of Shrimp Tampico items just in time for the Lenten season. Through mid-April, the offerings are available in either a…
read nowLatin American McDonalds installing PAYware POS
February 28, 2011
Arcos Dorados, manager of the McDonald’s brand in Latin America, has chosen VeriFone Systems Inc. to supply its PAYware Merchant card payment and settlement…
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Chick-fil-A celebrates Heinzs new ketchup packet
February 28, 2011
Chick-fil-A restaurants will celebrate Free FryDay March 4 by offering a free medium order of Waffle Potato Fries between 2 and 4 p.m. The giveaway promotion…
read nowTaco Bell stands tall with 88-cent deal
February 28, 2011
Although the class action lawsuit over Taco Bell’s beef authenticity was brought forth in mid-January, and the chain has since rolled out an extensive and…
read nowGay couple awarded $3.15 million in Burger King beating case
February 27, 2011
Food Services Properties Corp. and Union City Restaurant Corp., which owns seven Burger King restaurants in the New Jersey area, was ordered to pay $3.1…
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Pizza Patrón expanding QSP model
by Alicia Kelso — Editor, QSRWeb.com
Chain preps for throwback 25th anniversary promotion.
read nowBoston named Subways Market of the Year
February 24, 2011
Subway restaurants has named its Boston market the National Market of the Year at the company’s annual Subway Team Operations Marketing & Planning (STOMP…
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