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Customer Service / Experience News & Media

Gold Star Chili launches vegetarian options

February 24, 2011

Gold Star Chili has introduced a vegetarian chili variation of its famous Cincinnati-style 3-way, as well as a full line of new veggie chili menu options.

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Tim Hortons on a roll in 2010

February 22, 2011

Tim Hortons Inc. reported fourth quarter 2010 and year-end results ended Jan. 2, which included robust same-store growth sales in both the U.S. and Canada.

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The brand you live is the only one they'll love

by Lori Walderich — CMO, Top That! Pizza

If you think big and creatively, you should find plenty of brand-building opportunities.

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Jack in the Box names CIO

February 20, 2011

Michael E. Verdesca has been promoted to vice president and chief information officer of Jack in the Box Inc.

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Canadian food labels to include allergy sources

February 16, 2011

While U.S. restaurants scramble to update menu boards to include nutritional information in compliance of changing healthcare stipulations, Canada is going a…

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Subway releases 2010 tally: 2,147 new units

February 15, 2011

Subway released its 2010 development numbers, which included the opening of 2,147 new locations in 67 countries, seven Canadian provinces and all 50 U.S.

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Dunkin’ Donuts ranks first in customer loyalty

February 15, 2011

Brand Keys Customer Loyalty Engagement Index, provider of proprietary brand equity and customer loyalty metrics, has recognized Dunkin’ Donuts as the No. …

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McDonald’s France testing table service

February 14, 2011

There may not be an extensive wine list or a “Garçon,” but some McDonald’s France customers have been getting special treatment. About 50 of the chain’s…

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Kiosks order up quick-service

Studies show the quick-service restaurant industry is finally embracing kiosks.

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Long John Silver's rebranding effort kicks off

February 10, 2011

Just in time for Lent, the busiest time of the year for seafood consumption, Long John Silver's is imparting a new marketing message revolving around the…

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Restaurant.com reaches 18K milestone

February 10, 2011

Restaurant.com, which connects eateries to diners nationwide, has added its 18,000th restaurant partner. In conjunction with the milestone, diners also have a…

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QSRs sweeten things up for Valentine's Day

by Alicia Kelso — Editor, QSRWeb.com

The NRA predicts 70 million American diners will mark the occasion.

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SNAP launches social media-based loyalty program

February 9, 2011

Social Network Appreciation Platform (SNAP) has launched a Web-based platform that integrates traditional in-store loyalty programs with popular social media…

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McDonald’s launches new Angus burger, ShareBox

February 8, 2011

McDonald’s Angus Third Pounder, introduced in 2009, has gotten a bold new makeover. The company has introduced its new Chipotle BBQ Bacon Angus, which is…

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Great American Cookies debuts heart-shaped cookie cakes

February 8, 2011

Great American Cookies is helping out Cupid this Valentine’s Day with the launch of its new heart-shaped cookie cakes. Also, for a limited time, windowed gift…

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Retailers stepping it up against restaurants

February 8, 2011

Restaurants may want to watch their backs. According to a new survey by Technomic, more consumers are sourcing prepared meals from a wider range of retail…

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Taco Bell thanks fans with free taco

February 8, 2011

Seems a little beef isn’t going to get Taco Bell down. The company launched the “World’s Largest Taco Giveaway” on Facebook to thank its fans for their support…

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Zagat launches Android app

February 7, 2011

Restaurant guide publisher Zagat has teamed up with Handmark, a developer/distributor of mobile applications, to launch the Zagat for Android feature. The…

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Wienerschnitzel marks ‘der’ golden anniversary

February 6, 2011

This year marks the 50th anniversary for Wienerschnitzel and to commemorate the milestone, the chain is bringing back the “Der.”

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Go fish: Jack in the Box rolls out combo deal

February 6, 2011

Jack in the Box is offering a limited time fish sandwich combo meal for $2.99 plus tax, just in time for the Lent season.

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