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Customer Service / Experience News & Media

Be allergy aware: A quick guide to the most common food allergies

by Betsy Craig — pres, menutrinfo.com

Eight foods are responsible for 90% of food allergic reactions. I've assembled this guide to help you (and your kitchen) be on the lookout for a food allergy.

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Dunkin’ introduces heart-shaped donuts

February 3, 2011

Valentine’s Day always inspires creative limited-time offerings, from heart-shaped pizzas to chocolate-covered everything. And now, Dunkin’ Donuts has…

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EMN8 earns Red Herring Award

February 3, 2011

EMN8 Inc., a provider of self-service solutions for the restaurant industry, has been named as one of the Red Herring Global 100, an award that honors the most…

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Thrill seekers: Cedar Point opening DQ Grill & Chill

February 3, 2011

The Cedar Point amusement park, located on Lake Erie in Sandusky, Ohio, attracts almost 3 million visitors each summer. Starting in May they’ll have the option…

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McDonald’s Canada adds to its breakfast menu

February 1, 2011

McDonald’s Canada introduced buttermilk biscuits this week, adding another option to its 35-year-old breakfast menu. The chain also has extended the daypart’s…

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Cold Stone Creamery launches plated dessert line

February 1, 2011

Cold Stone Creamery seems to be cornering the indulgence market as of late. The chain, which recently introduced a yogurt bar concept, today rolled out a new…

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Will Google Offers help or hurt restaurant sales?

Some experts are apprehensive about the new program’s fit for restaurants and believe the concept may even lower a brand's value.  

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Gold Star launches two E-ssential program

January 31, 2011

Cincinnati-based Gold Star Chili is tapping into the power of social media and digital marketing with the launch of its two new programs: Facebook Mondays and…

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2011 provides optimism for restaurant industry

by Alicia Kelso — Editor, QSRWeb.com

Trends will surround healthy, sustainable, local, social and technological components.  

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Popeyes’ franchisee hosting MDA campaign

January 30, 2011

Sailormen Inc., the largest domestic franchisee of Popeyes Louisiana Kitchen restaurants, is sponsoring a campaign to raise money for the Muscular Dystrophy…

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McDonald’s China adds another 24-hour delivery unit

January 30, 2011

As the American quick-service competition spills into China, McDonald’s has launched another 24-hour delivery service to boost its convenience factor. The…

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Chick-fil-A states position in anti-gay snafu

January 30, 2011

When word got out that a Chick-fil-A operator provided lunch to an anti-gay marriage retreat sponsored by the Pennsylvania Family Institute earlier this month…

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Drive-thru only for new Chick-fil-A

January 27, 2011

It's estimated that at least three-fourths of quick-service business is generated at the drive-thru. That's enough to inspire the newest Chick-fil-A unit…

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Baskin-Robbins taps into customer base for flavor innovation

January 25, 2011

Baskin-Robbins will introduce its new Bunches of Crunches flavor nationwide in June. This is no ordinary "Flavor of the Month" for the brand, however.

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Carl's Jr. wraps it up

January 25, 2011

Joining a long list of quick-service chains that now offer a convenient, portable snack wrap for customers on the go, Carl's Jr. has launched its latest menu…

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Cold Stone extends partnership with Jelly Belly

January 24, 2011

Cold Stone Creamery today announced a 3-year extension of its licensing partnership with Jelly Belly Candy Company.

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McDonald’s reports positive 2010 numbers

January 23, 2011

McDonald’s Corp. had nothing but good news this morning in its fourth quarter 2010 and year-end earnings report. For Q4 '10, ended Dec. 31, global sales were…

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Thai chains install credit card terminals

January 23, 2011

A long list of restaurants in Thailand have boosted their customer service experience. Posnet, an EFTPOS network service provider, has deployed…

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Burger King Canada rolling out 20/20 design

January 23, 2011

A Burger King unit in Thunder Bay, Ontario, was the latest in Canada to shift to the company’s 20/20 design, a global initiative that features a contemporary…

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Wendy’s earns top ratings in Rasmussen poll

January 23, 2011

If the burger wars are still going on, Wendy’s seems to have a favorable attack plan. A survey conducted by Rasmuseen Reports, an electronic media company that…

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