Customer Service / Experience News & Media
Ritas Italian Ice plans spring giveaway
March 7, 2011
Rita’s Italian Ice is preparing for its 19th annual First Day of Spring Free Ice Giveaway. In celebration of the season change, Rita’s will offer customers a…
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Burger King Stackers added to Value Menu
March 7, 2011
Burger King Corp. has added its Single, Double and Triple Stackers to the Value Menu. The chain is now offering its flame-broiled beef sandwiches for $1, $…
read nowWhataburgers Burger Warrior finalists named
March 6, 2011
Sixteen Whataburger units in Florida, Mississippi and Texas have been named as finalists in the company’s WhataGames competition designed to test the skills of…
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Bojangles continues remodeling program as sale looms
by Alicia Kelso — Editor, QSRWeb.com
Reimaging effort that began years ago focuses on energy-efficient components and modern design elements.
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Does 'Top 2 box' restrict innovation?
by Darrel Suderman — President, Food Technical Consulting
The more I study new product innovation, the more I understand how old business models restrict innovation. For example, the February 12, 2011, issue of the…
read nowDear Nashvillians: Churchs Chicken is sorry
March 3, 2011
Atlanta-based Church’s Chicken has offered the people of Nashville, Tenn., an apology for “not delivering on a promise of exceptional customer service and…
read nowCellit researches mobile marketing tips
March 2, 2011
Chicago-based Cellit, a provider of mobile customer relationship management (CRM) systems for restaurants, analyzed more than 25 million text messages sent to…
read nowJersey Mikes launches biggest fundraiser to date
March 1, 2011
Manasquan, N.J.-based Jersey Mike’s Subs is marking its 55th year in business with its biggest fundraiser to date.
read nowShrimp Tampico returns to Taco Cabana
March 1, 2011
Taco Cabana has reintroduced its line of Shrimp Tampico items just in time for the Lenten season. Through mid-April, the offerings are available in either a…
read nowLatin American McDonalds installing PAYware POS
February 28, 2011
Arcos Dorados, manager of the McDonald’s brand in Latin America, has chosen VeriFone Systems Inc. to supply its PAYware Merchant card payment and settlement…
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Chick-fil-A celebrates Heinzs new ketchup packet
February 28, 2011
Chick-fil-A restaurants will celebrate Free FryDay March 4 by offering a free medium order of Waffle Potato Fries between 2 and 4 p.m. The giveaway promotion…
read nowTaco Bell stands tall with 88-cent deal
February 28, 2011
Although the class action lawsuit over Taco Bell’s beef authenticity was brought forth in mid-January, and the chain has since rolled out an extensive and…
read nowGay couple awarded $3.15 million in Burger King beating case
February 27, 2011
Food Services Properties Corp. and Union City Restaurant Corp., which owns seven Burger King restaurants in the New Jersey area, was ordered to pay $3.1…
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Pizza Patrón expanding QSP model
by Alicia Kelso — Editor, QSRWeb.com
Chain preps for throwback 25th anniversary promotion.
read nowBoston named Subways Market of the Year
February 24, 2011
Subway restaurants has named its Boston market the National Market of the Year at the company’s annual Subway Team Operations Marketing & Planning (STOMP…
read nowGold Star Chili launches vegetarian options
February 24, 2011
Gold Star Chili has introduced a vegetarian chili variation of its famous Cincinnati-style 3-way, as well as a full line of new veggie chili menu options.
read nowTim Hortons on a roll in 2010
February 22, 2011
Tim Hortons Inc. reported fourth quarter 2010 and year-end results ended Jan. 2, which included robust same-store growth sales in both the U.S. and Canada.
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The brand you live is the only one they'll love
by Lori Walderich — CMO, Top That! Pizza
If you think big and creatively, you should find plenty of brand-building opportunities.
read nowJack in the Box names CIO
February 20, 2011
Michael E. Verdesca has been promoted to vice president and chief information officer of Jack in the Box Inc.
read nowCanadian food labels to include allergy sources
February 16, 2011
While U.S. restaurants scramble to update menu boards to include nutritional information in compliance of changing healthcare stipulations, Canada is going a…
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