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Customer Service / Experience News & Media

McDonald’s China adds another 24-hour delivery unit

January 30, 2011

As the American quick-service competition spills into China, McDonald’s has launched another 24-hour delivery service to boost its convenience factor. The…

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Chick-fil-A states position in anti-gay snafu

January 30, 2011

When word got out that a Chick-fil-A operator provided lunch to an anti-gay marriage retreat sponsored by the Pennsylvania Family Institute earlier this month…

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Drive-thru only for new Chick-fil-A

January 27, 2011

It's estimated that at least three-fourths of quick-service business is generated at the drive-thru. That's enough to inspire the newest Chick-fil-A unit…

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Baskin-Robbins taps into customer base for flavor innovation

January 25, 2011

Baskin-Robbins will introduce its new Bunches of Crunches flavor nationwide in June. This is no ordinary "Flavor of the Month" for the brand, however.

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Carl's Jr. wraps it up

January 25, 2011

Joining a long list of quick-service chains that now offer a convenient, portable snack wrap for customers on the go, Carl's Jr. has launched its latest menu…

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Cold Stone extends partnership with Jelly Belly

January 24, 2011

Cold Stone Creamery today announced a 3-year extension of its licensing partnership with Jelly Belly Candy Company.

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McDonald’s reports positive 2010 numbers

January 23, 2011

McDonald’s Corp. had nothing but good news this morning in its fourth quarter 2010 and year-end earnings report. For Q4 '10, ended Dec. 31, global sales were…

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Thai chains install credit card terminals

January 23, 2011

A long list of restaurants in Thailand have boosted their customer service experience. Posnet, an EFTPOS network service provider, has deployed…

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Burger King Canada rolling out 20/20 design

January 23, 2011

A Burger King unit in Thunder Bay, Ontario, was the latest in Canada to shift to the company’s 20/20 design, a global initiative that features a contemporary…

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Wendy’s earns top ratings in Rasmussen poll

January 23, 2011

If the burger wars are still going on, Wendy’s seems to have a favorable attack plan. A survey conducted by Rasmuseen Reports, an electronic media company that…

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TCBY secures Texas-sized expansion deal

January 20, 2011

TCBY has signed a deal with Lone Star Yogurt to open 200 stores within the next 10 years throughout Texas. The first store is slated to open this month in Lone…

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Winter doesn’t deter iced coffee cravings

January 20, 2011

Although conducted smack dab in the middle of winter, a new survey by Dunkin’ Donuts unearthed a big craving for iced coffee.

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Checkers/Rally’s unveils new digital campaigns

by Alicia Kelso — Editor, QSRWeb.com

Checkers Drive-In Restaurants Inc. has launched a robust digital campaign that includes new websites for both its Checkers and Rally’s brands, a mobile web…

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Cupid aims at White Castle

January 19, 2011

For the 21st year, White Castle is accepting reservations for Valentine’s Day. Couples can enjoy a candlelit dinner complete with special menus, tableside…

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Hardee’s salutes military families

January 19, 2011

Hardee’s restaurants in the North Carolina market have raised nearly $95,000 for the Patriot Foundation, which supports children of military families and…

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McDonald’s UK goes contactless

January 18, 2011

McDonald’s U.K. is ready to make no-contact. The chain is set to roll out contactless card payments in all 1,200 units by this summer, according to Marketing…

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New to the Marble Slab menu: Tiramisu ice cream

January 17, 2011

If Cupid has a dessert preference, it is probably Tiramisu. Marble Slab Creamery is celebrating Valentine’s Day by giving away a free sample of its new…

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Cold Stone introduces Yogurt Bar

by Alicia Kelso — Editor, QSRWeb.com

January 16, 2011

Cold Stone Creamery is embracing the yogurt craze. The ice cream giant is rolling out a new yogurt concept that will be incorporated into existing stores…

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Dairy Queen simplifies PCI compliance

January 16, 2011

Dairy Queen Corporation has teamed up with SecureConnect to release new customized packages designed to address PCI requirements – and simplify the compliance…

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A&W connects with Packers receiver Greg Jennings

January 13, 2011

To celebrate the National Football League playoffs, Green Bay Packers wide receiver and playoff team captain Greg Jennings and A&W Restaurants have teamed…

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