Customer Service / Experience News & Media
KFC seeking innovative ideas from fans
January 5, 2011
Highlighting KFC’s sauceless, no-mess Hot Wings, the chain is looking for creative, inspiring or charitable ideas from its fans on how to repurpose its…
read nowTCBY marks 30th anniversary with new flavor
January 5, 2011
In 1981, TCBY frozen yogurt opened its doors for the first time in Little Rock, Ark. Founded by Frank and Georgia Hickingbotham, TCBY’s original trademark was…
read nowCarls Jr.s 12th annual scholarship program set
January 4, 2011
Carl’s Jr. has announced the details of its 12th annual Carl N. and Margaret Karcher Founders’ Scholarship program. Scholarship applications are available…
read nowDunkin Donuts shines spotlight on fans, coffee
January 3, 2011
Dunkin’ Donuts has launched a new advertising campaign focusing on its fans and revolving around the “I’m Drinkin’ Dunkin’” theme.
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Commentary: The Extended Hours Debate
As Burger King executives decide to restrict late-night operations, here's a look at the issue from a loss prevention perspective.
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Culvers taking a healthful approach
by Alicia Kelso — Editor, QSRWeb.com
QSR chain launches Mindful Choices program to promote nutrition.
read nowJersey Mikes rolls out Chicka-Phila-Roni, online ordering
January 2, 2011
For a limited-time only, Jersey Mike’s Subs is offering its Chicka-Phila-Roni in celebration of the chain’s 55th anniversary. The sub will be available through…
read nowCalifornians now able to count calories
December 29, 2010
Federal guidelines stipulating the display of nutritional information at restaurants will begin rolling out in March. California, however, is getting a head…
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McDonalds accused of violating privacy
December 29, 2010
McDonald’s is one of four companies accused of using their Internet ads to mine for consumer data, including websites visited, and ultimately invading the…
read nowLegends of McRib video winner named
December 28, 2010
Some passion for the McDonald’s McRib and a little video dexterity earned Sawyer Frye, 22, a trip to Germany and $10,000. The Carthage, N.C., man won the grand…
read nowTaco Bell celebrates bowl season in the end zone
December 27, 2010
As we eagerly wait to see if Oregon or Auburn will be crowned college football king in the Bowl Championship Series (BCS) game Jan. 10 in Glendale, Ariz., Taco…
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Carls Jr. and Hardees launch comprehensive mobile app
December 27, 2010
As restaurant chains increasingly add mobile application programs, online loyalty rewards and location-based marketing to their repertoire, CKE Restaurants has…
read nowChurchs Chicken offers up a snack
December 27, 2010
Church’s Chicken has added the Chicken Mini Sandwich to its menu. The hand-held, portable item was launched behind strong consumer demand and after a…
read nowBurger King Singapore goes contactless
December 22, 2010
Burger King restaurants in Singapore have begun rolling out the Singapore Standard for Contactless ePurse Applications (CEPAS), allowing customers to use…
read nowHardee's Pakistan joins the Web
December 22, 2010
Just over a year since opening its first unit in Pakistan, Hardee's is finally jumping online. The company signed a contract with The Konsultant for website…
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Vegetarian offerings making money in India
December 21, 2010
Big Macs, Double Downs and meat lovers pizzas may be major boons for quick-service giants in the United States. But in India, where the segment’s growth is…
read nowMcRib craving translates into $1 million
December 21, 2010
Jonathan Kehoe, a 29-year-old former construction worker from West Allis, Wisc., just outside of Milwaukee, has won the $1 million grand prize in the…
read nowMcDonalds teams up with Discover Michigan Skiing
December 20, 2010
Michigan McDonald’s restaurants are encouraging its customers to hit the slopes this winter. Twenty-three ski facilities in the Wolverine State have teamed up…
read nowPopeyes brings a little Louisiana to Smryna, Ga.
December 20, 2010
Popeyes Louisiana Kitchen has opened its first restaurant in Smyrna, Ga. The new unit is operated by National Restaurant Development Inc., owned by Aziz Hashim.
read nowBK, Culvers add eGifting
December 19, 2010
In July, Cold Stone Creamery launched a social media application that allows customers to send a gift to their friends via Facebook or email. The eGift program…
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