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Customer Service / Experience News & Media

Taco Bell celebrates bowl season in the end zone

December 27, 2010

As we eagerly wait to see if Oregon or Auburn will be crowned college football king in the Bowl Championship Series (BCS) game Jan. 10 in Glendale, Ariz., Taco…

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Carl’s Jr. and Hardee’s launch comprehensive mobile app

December 27, 2010

As restaurant chains increasingly add mobile application programs, online loyalty rewards and location-based marketing to their repertoire, CKE Restaurants has…

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Church’s Chicken offers up a snack

December 27, 2010

Church’s Chicken has added the Chicken Mini Sandwich to its menu. The hand-held, portable item was launched behind strong consumer demand and after a…

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Burger King Singapore goes contactless

December 22, 2010

Burger King restaurants in Singapore have begun rolling out the Singapore Standard for Contactless ePurse Applications (CEPAS), allowing customers to use…

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Hardee's Pakistan joins the Web

December 22, 2010

Just over a year since opening its first unit in Pakistan, Hardee's is finally jumping online. The company signed a contract with The Konsultant for website…

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Vegetarian offerings making money in India

December 21, 2010

Big Macs, Double Downs and meat lovers pizzas may be major boons for quick-service giants in the United States. But in India, where the segment’s growth is…

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McRib craving translates into $1 million

December 21, 2010

Jonathan Kehoe, a 29-year-old former construction worker from West Allis, Wisc., just outside of Milwaukee, has won the $1 million grand prize in the…

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McDonald’s teams up with Discover Michigan Skiing

December 20, 2010

Michigan McDonald’s restaurants are encouraging its customers to hit the slopes this winter. Twenty-three ski facilities in the Wolverine State have teamed up…

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Popeyes brings a little Louisiana to Smryna, Ga.

December 20, 2010

Popeyes Louisiana Kitchen has opened its first restaurant in Smyrna, Ga. The new unit is operated by National Restaurant Development Inc., owned by Aziz Hashim.

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BK, Culver’s add eGifting

December 19, 2010

In July, Cold Stone Creamery launched a social media application that allows customers to send a gift to their friends via Facebook or email. The eGift program…

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Tim Hortons’ online store now open for business

December 15, 2010

Tim Hortons has made its products available to residents in the United States. The company has opened its online store for U.S. customers, selling ground…

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Seeing green: U.S. McDonald’s unit installs electric car stations

December 15, 2010

Shortly after a McDonald’s restaurant in The Netherlands installed charging stations for electric cars, a franchisee in West Virginia has followed suit.

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New BK management sends franchisees to bed earlier

December 15, 2010

Nocturnal Burger King fans craving a Whopper at 1:59 a.m. are now going to have to wait it out. The company, under new management, has decided it will no…

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NRA partners with CMSText for mobile marketing

December 15, 2010

The National Restaurant Association has announced a new partnership with CMSText to bring text message marketing solutions to its 380,000+ member restaurant…

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Motor City puts the brakes on QSR ban idea

December 14, 2010

The Physicians Committee for Responsible Medicine, a Washington, D.C.-based organization, has called for a moratorium on new quick-service restaurant…

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Dunkin’ dishes out holiday deals

December 14, 2010

Holiday procrastinators need not fret. Dunkin’ Donuts is now offering coffee deals, online promotions and gift ideas to help get you through the chaotic season.

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The gloves are off: Lawsuit vs. McDonald’s filed

by Alicia Kelso — Editor, QSRWeb.com

December 14, 2010

After six months of talk, the Center for Science in Public Interest is finally walking the walk.

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McDonald’s customers’ data compromised

December 12, 2010

McDonald’s is scrambling to clean up a potential customer data security breach by an unauthorized third party. The quick-service giant issued an alert on its…

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BK offers a two-for holiday deal

December 12, 2010

Burger King Corp. is playing the role of Santa’s little helper this holiday, offering two Original Chicken Sandwiches for the price of one.

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KFC U.K. gets fresh

December 9, 2010

KFC U.K. has shifted its focus to fresh. In doing so, two units are testing a new layout design that includes in-store images and videos highlighting the…

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