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Customer Service / Experience News & Media

McDonald’s lawsuit means spit

December 9, 2010

A Chicago woman craving a McDonald’s cheeseburger for breakfast was instead served something  not included on the breakfast menu – spit.

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Japanese get a slice of BK’s Pizza Burger

December 9, 2010

In September, New Yorkers got their first taste of Burger King’s Pizza Burger, served at the company’s Whopper Bar in Times Square.

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QSRweb.com’s Top 10 of 2010

by Alicia Kelso — Editor, QSRWeb.com

It’s been quite a roller coaster year for the quick-service industry. Restaurants continued to dig out of the economic mess, posting modest improvements; the…

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KFC "So Good" Santa to give away buckets of prizes

December 8, 2010

Does your city deserve a visit from Santa? That's what KFC is asking its fans this holiday season.

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Wells Fargo rolls out mobile payment pilot

by Valerie Killifer — Editor, FastCasual.com

Wells Fargo & Company is rolling out a Visa microSD mobile payment pilot that will include 200 Wells Fargo team members who are users of specific…

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Room for dessert? BK launches Dessert Bar

December 5, 2010

A few months after announcing it was testing a Dessert Bar in London, Burger King’s new concept has officially opened in the city.

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Off with his head: Dunkin' Donuts survey reveals gingerbread habits

December 2, 2010

In honor of National Cookie Day, Dec. 4, Dunkin' Donuts conducted its annual holiday survey asking which part of the gingerbread man cookie customers eat first.

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Krispy Kreme rings in the holidays, tests delivery

November 30, 2010

Time to hang the wreaths and build the snowmen. Or, eat them.

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Many still reluctant to invest in social media

by Alicia Kelso — Editor, QSRWeb.com

November 30, 2010

The simpler times of yesteryear included marketing plans that covered radio, television and public relations channels. Then came digital messaging. Now, chains…

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Seattle’s Best lightens up

November 29, 2010

Seattle’s Best Coffee, which supplies java for quick-service giants Subway and Burger King, is introducing a lighter roast.

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31 and counting Baskin-Robbins announces flavor finalists

November 29, 2010

Baskin-Robbins has selected the 10 finalists in its national online flavor creation contest. The winning flavor will be featured in shops nationwide in June…

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ZhuZhu Pets take over Burger King

November 29, 2010

For a limited time, Burger King Kids’ Meals will feature ZhuZhu Pets. Four characters will be introduced each week for four weeks, giving kids the chance to…

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Quiznos teams up with OfficeMax for the holidays

November 28, 2010

Still shopping for the best, post-Black Friday holiday discounts? Quiznos and OfficeMax have partnered up to offer deals through Dec. 4.

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Krystal contest features a box full of cash

November 28, 2010

Opening gift boxes won't be the only exciting experience this winter. Krystal’s new design-a-box contest features a grand prize of $10,000.

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Gift cards to boost industry sales

by Valerie Killifer — Editor, FastCasual.com

Despite modest gains, the National Restaurant Association’s chief economist is predicting the continued tightening of consumer spending.

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Skimming: credit cards - and profits

Credit card skimming in the restaurant industry is becoming more exposed as high-dollar theft cases are being made against restaurant workers. Recently in the…

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The evolution of the value menu

by Alicia Kelso — Editor, QSRWeb.com

Permanent discount offerings are tricky to balance at already low-price point QSRs.

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El Pollo Loco serving Thanksgiving dessert

November 23, 2010

El Pollo Loco is making Black Friday and Cyber Monday a little sweeter. From Nov. 26-29, the chain is offering a free individual size chocolate cake – valued…

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The Buddy System makes for a drip-free treat

November 23, 2010

The Buddy Cone System, an ice cream cone holder that reduces drips, has signed a deal with California-based Galardi Group.The agreement calls for the Buddy…

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It’s Electric! Dutch McDonald’s offering vehicle charging stations

November 23, 2010

One McDonald’s franchisee in The Netherlands is really thinking ahead. Panky Nefkens, who operates McDonald’s in Lelystad and Almere, is now offering his…

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