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Customer Service / Experience News & Media

McDonald’s UK goes contactless

January 18, 2011

McDonald’s U.K. is ready to make no-contact. The chain is set to roll out contactless card payments in all 1,200 units by this summer, according to Marketing…

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New to the Marble Slab menu: Tiramisu ice cream

January 17, 2011

If Cupid has a dessert preference, it is probably Tiramisu. Marble Slab Creamery is celebrating Valentine’s Day by giving away a free sample of its new…

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Cold Stone introduces Yogurt Bar

by Alicia Kelso — Editor, QSRWeb.com

January 16, 2011

Cold Stone Creamery is embracing the yogurt craze. The ice cream giant is rolling out a new yogurt concept that will be incorporated into existing stores…

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Dairy Queen simplifies PCI compliance

January 16, 2011

Dairy Queen Corporation has teamed up with SecureConnect to release new customized packages designed to address PCI requirements – and simplify the compliance…

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A&W connects with Packers receiver Greg Jennings

January 13, 2011

To celebrate the National Football League playoffs, Green Bay Packers wide receiver and playoff team captain Greg Jennings and A&W Restaurants have teamed…

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Top That! Pizza inks multi-state deal

In a push to enter the small fast casual pizza segment (with a quick-service price-point), Lori Walderich -- chief creative officer at IdeaStudio -- and her…

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BK- No king of coffee, but not the jester

by

With the QSR coffee race well underway, and McDonald's and Dunkin' Donuts jockeying for the top spot, Burger King could be considered a dark horse.

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Scala powers touch display self-service kiosks in German restaurant chain

January 12, 2011

Scala, a global digital-signage and advertising-management solutions provider announced today that its software is powering a touch interactive ordering system…

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Massachusetts restaurants prep for food allergy law

January 12, 2011

As of Feb. 1, all Massachusetts restaurants will be required to have a certified food protection manager on staff.

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Study: More dining out, smaller checks in 2011

January 11, 2011

Good news first: Americans are expected to dine out more in 2011. Not-so-good news: it's predicted they'll spend about 5 percent less per meal while doing so.

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Subway tests falafel; adds health tips to website

January 11, 2011

While several fast casual restaurants have successfully played on the Greek food concept, Subway appears to want in on the game. According to the chain's…

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Seven come '11.

by Lori Walderich — CMO, Top That! Pizza

It’s been said many ways, but movie magnate Sam Goldwyn put it best when he stated, “The harder I work, the luckier I get.”

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Taco Cabana launches ‘4 Under 400 Calories’ bowls

January 9, 2011

Those watching their waistlines should be excited about Taco Cabana’s new menu options that fall below the 400-calorie mark.

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Yogurtini expands in Missouri

January 6, 2011

Yogurtini Self-Serve has opened its third Missouri location in about six months after announcing its new franchising program.

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Subway testing gluten-free options

January 5, 2011

The Subway restaurant chain is currently testing two gluten-free menu items in the Dallas and Tyler, Texas markets. The trial options roll out Jan. 10.

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KFC seeking innovative ideas from fans

January 5, 2011

Highlighting KFC’s sauceless, no-mess Hot Wings, the chain is looking for creative, inspiring or charitable ideas from its fans on how to repurpose its…

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TCBY marks 30th anniversary with new flavor

January 5, 2011

In 1981, TCBY frozen yogurt opened its doors for the first time in Little Rock, Ark. Founded by Frank and Georgia Hickingbotham, TCBY’s original trademark was…

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Carl’s Jr.’s 12th annual scholarship program set

January 4, 2011

Carl’s Jr. has announced the details of its 12th annual Carl N. and Margaret Karcher Founders’ Scholarship program. Scholarship applications are available…

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Dunkin’ Donuts shines spotlight on fans, coffee

January 3, 2011

Dunkin’ Donuts has launched a new advertising campaign focusing on its fans and revolving around the “I’m Drinkin’ Dunkin’” theme.

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Commentary: The Extended Hours Debate

by

As Burger King executives decide to restrict late-night operations, here's a look at the issue from a loss prevention perspective.

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