Customer Service / Experience News & Media
Tim Hortons online store now open for business
December 15, 2010
Tim Hortons has made its products available to residents in the United States. The company has opened its online store for U.S. customers, selling ground…
read nowSeeing green: U.S. McDonalds unit installs electric car stations
December 15, 2010
Shortly after a McDonald’s restaurant in The Netherlands installed charging stations for electric cars, a franchisee in West Virginia has followed suit.
read nowNew BK management sends franchisees to bed earlier
December 15, 2010
Nocturnal Burger King fans craving a Whopper at 1:59 a.m. are now going to have to wait it out. The company, under new management, has decided it will no…
read nowNRA partners with CMSText for mobile marketing
December 15, 2010
The National Restaurant Association has announced a new partnership with CMSText to bring text message marketing solutions to its 380,000+ member restaurant…
read nowMotor City puts the brakes on QSR ban idea
December 14, 2010
The Physicians Committee for Responsible Medicine, a Washington, D.C.-based organization, has called for a moratorium on new quick-service restaurant…
read nowDunkin dishes out holiday deals
December 14, 2010
Holiday procrastinators need not fret. Dunkin’ Donuts is now offering coffee deals, online promotions and gift ideas to help get you through the chaotic season.
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The gloves are off: Lawsuit vs. McDonalds filed
by Alicia Kelso — Editor, QSRWeb.com
December 14, 2010
After six months of talk, the Center for Science in Public Interest is finally walking the walk.
read nowMcDonalds customers data compromised
December 12, 2010
McDonald’s is scrambling to clean up a potential customer data security breach by an unauthorized third party. The quick-service giant issued an alert on its…
read nowBK offers a two-for holiday deal
December 12, 2010
Burger King Corp. is playing the role of Santa’s little helper this holiday, offering two Original Chicken Sandwiches for the price of one.
read nowKFC U.K. gets fresh
December 9, 2010
KFC U.K. has shifted its focus to fresh. In doing so, two units are testing a new layout design that includes in-store images and videos highlighting the…
read nowMcDonalds lawsuit means spit
December 9, 2010
A Chicago woman craving a McDonald’s cheeseburger for breakfast was instead served something not included on the breakfast menu – spit.
read nowJapanese get a slice of BKs Pizza Burger
December 9, 2010
In September, New Yorkers got their first taste of Burger King’s Pizza Burger, served at the company’s Whopper Bar in Times Square.
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QSRweb.coms Top 10 of 2010
by Alicia Kelso — Editor, QSRWeb.com
It’s been quite a roller coaster year for the quick-service industry. Restaurants continued to dig out of the economic mess, posting modest improvements; the…
read nowKFC "So Good" Santa to give away buckets of prizes
December 8, 2010
Does your city deserve a visit from Santa? That's what KFC is asking its fans this holiday season.
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Wells Fargo rolls out mobile payment pilot
by Valerie Killifer — Editor, FastCasual.com
Wells Fargo & Company is rolling out a Visa microSD mobile payment pilot that will include 200 Wells Fargo team members who are users of specific…
read nowRoom for dessert? BK launches Dessert Bar
December 5, 2010
A few months after announcing it was testing a Dessert Bar in London, Burger King’s new concept has officially opened in the city.
read nowOff with his head: Dunkin' Donuts survey reveals gingerbread habits
December 2, 2010
In honor of National Cookie Day, Dec. 4, Dunkin' Donuts conducted its annual holiday survey asking which part of the gingerbread man cookie customers eat first.
read nowKrispy Kreme rings in the holidays, tests delivery
November 30, 2010
Time to hang the wreaths and build the snowmen. Or, eat them.
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Many still reluctant to invest in social media
by Alicia Kelso — Editor, QSRWeb.com
November 30, 2010
The simpler times of yesteryear included marketing plans that covered radio, television and public relations channels. Then came digital messaging. Now, chains…
read nowSeattles Best lightens up
November 29, 2010
Seattle’s Best Coffee, which supplies java for quick-service giants Subway and Burger King, is introducing a lighter roast.
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