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Customer Service / Experience News & Media

Dirty dishware, restrooms and odor are Top 3 customer turnoffs

November 22, 2010

A recent Cintas Corporation survey conducted by Harris Interactive revealed that dirty dishes, unpleasant odor and dirty restrooms are the top reasons…

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And a Whataburger in a pear tree

November 22, 2010

The Whataburger Serves initiative is bringing the “12 Days of Whataburger” to restaurants this holiday season. The Internet coupon campaign offers customers…

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Giving thanks for the Slider stuffing recipe

November 22, 2010

If you can’t justify bringing a Big Crave Case to the Thanksgiving table, sneak some Sliders into the trimmings instead. White Castle has released its turkey…

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Dunkin' Donuts helps out with the stocking stuffers

November 21, 2010

Dunkin' Donuts is making Santa's job a bit easier this holiday season. The company is now offering its rechargeable gift cards in almost 19,000 partner retail…

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Drinking glass threat returns, Coca-Cola issues voluntary withdrawal

November 21, 2010

In June, McDonald's recalled its promotional Shrek glass with "an abundance of caution" after trace levels of the heavy metal cadmium were found on the glass…

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Arby's tips its Red Hat to suppliers

November 18, 2010

Arby's Restaurant Group Inc. honored nine suppliers with its Red Hat Supplier Achievement Awards during its worldwide franchise convention held recently in…

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Jack in the Box takes on Big Brother/Big Sister role

November 18, 2010

Jack in the Box has debuted its newest antenna ball promotion to raise money for the Big Brothers, Big Sisters organization, a donor-supported network of…

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Sweet ride: CKE Restaurants' promo features Black Beauty car

November 17, 2010

CKE Restaurants Inc., parent company of Carl's Jr. and Hardee's, is offering up a chance to win the Black Beauty Car from "The Green Hornet."

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Subway CDO to go undercover

November 16, 2010

Subway's chief development officer Don Fertman is about to go incognito to get a pulse on the chain's day-to-day operations. Fertman will appear on CBS…

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Exit41 launches Facebook ordering app

by Valerie Killifer — Editor, FastCasual.com

November 16, 2010

Exit41 has officially launched a new web-based solution that will let Facebook fans of restaurant brands order meals via the social networking site. The app…

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Dairy Queen marches to the Trusonic beat

by Alicia Kelso — Editor, QSRWeb.com

QSR chain taps new in-store music provider.

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On the hunt for McDonald's new McCafe item

November 15, 2010

The McDonald's McCafe line, which has exceeded expectations, already features selections for mocha and caramel lovers, including the iced mocha, mocha frappe…

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White Castle Cravers get their holiday wishes

by Alicia Kelso — Editor, QSRWeb.com

November 15, 2010

White Castle is bringing back its flavored chicken rings and sweet potato fries just in time for the holiday season.

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Bojangles prepping for its "Super Bo" party

November 14, 2010

Bojangles' is offering up a "Super Bo" party for the ultimate tailgater.

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Contest winners bring TCBY back to Northwest Arkansas

November 14, 2010

TCBY, The Country's Best Yogurt, will boomerang back to Northwest Arkansas after a 10-year absence from the area. The company's "This Could Be Yours, The Great…

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Dunkin' Donuts ices deal with Boston Bruins

November 14, 2010

Although healthy to play, Boston Bruins rookie forward Tyler Seguin has caught a cold. The second overall draft pick in the 2010-11 NHL draft will be featured…

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GrubHub: Like Facebook for restaurateurs?

November 14, 2010

Could online ordering be as big as Facebook for the restaurant world? Possibly, now that online ordering outlet GrubHub has secured another round of…

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California Subways now accepting mobile payments

November 11, 2010

Hungry Californians can now get a Subway sandwich, even if they've left their wallet at home.

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Happy Meal ban under fire

by Alicia Kelso — Editor, QSRWeb.com

November 11, 2010

A San Francisco vote last week to ban kids' meal toys if the food failed to meet stringent nutritional guidelines has conjured up a bit of a backlash.

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