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Customer Service / Experience News & Media

Dairy Queen marches to the Trusonic beat

by Alicia Kelso — Editor, QSRWeb.com

QSR chain taps new in-store music provider.

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On the hunt for McDonald's new McCafe item

November 15, 2010

The McDonald's McCafe line, which has exceeded expectations, already features selections for mocha and caramel lovers, including the iced mocha, mocha frappe…

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White Castle Cravers get their holiday wishes

by Alicia Kelso — Editor, QSRWeb.com

November 15, 2010

White Castle is bringing back its flavored chicken rings and sweet potato fries just in time for the holiday season.

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Bojangles prepping for its "Super Bo" party

November 14, 2010

Bojangles' is offering up a "Super Bo" party for the ultimate tailgater.

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Contest winners bring TCBY back to Northwest Arkansas

November 14, 2010

TCBY, The Country's Best Yogurt, will boomerang back to Northwest Arkansas after a 10-year absence from the area. The company's "This Could Be Yours, The Great…

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Dunkin' Donuts ices deal with Boston Bruins

November 14, 2010

Although healthy to play, Boston Bruins rookie forward Tyler Seguin has caught a cold. The second overall draft pick in the 2010-11 NHL draft will be featured…

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GrubHub: Like Facebook for restaurateurs?

November 14, 2010

Could online ordering be as big as Facebook for the restaurant world? Possibly, now that online ordering outlet GrubHub has secured another round of…

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California Subways now accepting mobile payments

November 11, 2010

Hungry Californians can now get a Subway sandwich, even if they've left their wallet at home.

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Happy Meal ban under fire

by Alicia Kelso — Editor, QSRWeb.com

November 11, 2010

A San Francisco vote last week to ban kids' meal toys if the food failed to meet stringent nutritional guidelines has conjured up a bit of a backlash.

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AFC Enterprises sales way up compared to last year

November 10, 2010

AFC Enterprises, franchisor and operator of Popeyes Louisiana Kitchen, reported an 8.2 percent system-wide sales increase for the third quarter ended Oct. 3.

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Food innovation idea generation

by Darrel Suderman — President, Food Technical Consulting

How do you include “Ideation” within the Food Innovation Process? Innovative ideas can have many sources. According to The Innovator’s Toolkit (Harvard…

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NPD: Family dining makes a comeback

November 9, 2010

Restaurant visits from families or parties with kids increased this past summer after three years of traffic declines, according to market research company The…

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McDonald's Australia adopts contactless payments

November 8, 2010

McDonald's Australia may have just added more speed to its quick-service repertoire. The chain has adopted Visa PayWave, a system that allows customers to pay…

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City of Brotherly Love loves Krispy Kreme

November 8, 2010

Krispy Kreme has opened its first unit in Philadelphia. The new store, located in Fox Chase, features all of the Krispy Kreme classics, including the Original…

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Popeyes adds some Cajun to Thanksgiving

November 7, 2010

Need to spice up your holidays? Popeyes Louisiana Kitchen is once again offering its Cajun Style Turkeys, approximately 9 to 11 pounds, through December or…

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Voice Lessons for QSRs

by Lori Walderich — CMO, Top That! Pizza

John Gilbert reigned as the highest-paid matinee idol of the Silent Screen. Audiences thrilled to his on-screen lovemaking with off-screen lover Greta Garbo.

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Detroit Dunkin' Donuts honoring families

November 4, 2010

Detroit's exceptional families are about to get a Dunkin' Donuts-influenced boost. The chain, known for its coffee and donuts, is partnering up with the…

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TacoTime adds combo value menu

November 3, 2010

TacoTime has announced its new value menu featuring eight of its signature items. The offer began Nov. 3 and will continue through 2011.

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Quiznos expands to Kuwait

November 2, 2010

Customers in Kuwait will now be able to enjoy Quiznos' toasty subs thanks to the company's latest master franchise agreement. Plans are calling for 15 new…

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Unhappy meals in San Francisco

by Alicia Kelso — Editor, QSRWeb.com

November 2, 2010

Come December, kids in San Francisco may be wondering if they got a visit from The Grinch.

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