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Customer Service / Experience News & Media

White Castle fuels up the Motor City

October 25, 2010

Detroit's Angel's Night will be fueled by White Castle Sliders instead of gasoline. The three-day, anti-arson, volunteer campaign - the City of Detroit's…

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Let your iPhones do the walking

Though geolocation-enabled apps have gained some traction in the restaurant world via search sites and location-based ordering apps, none have involved the…

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Tim Hortons Canada adds to breakfast menu

October 24, 2010

Breakfast-seeking, on-the-go Canadians can now opt for something healthier than a donut. Tim Hortons has introduced homestyle oatmeal and breakfast wraps.

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Five Benefits of Single-Shift Employee Training

Single-shift training helps restaurants increase customer service, boost employee flexibility and minimize turnover.

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Pittsburgh Dunkin' Donuts honors employees

October 17, 2010

The "sweetest" Dunkin' Donuts employees in the Pittsburgh area were honored by the company October 16 in celebration of Sweetest Day.

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QSRs embracing nutritional transparency

by Alicia Kelso — Editor, QSRWeb.com

October 14, 2010

Although the U.S. Food and Drug Administration recently offered restaurants more time to comply with new healthcare stipulations that require…

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California McDonald's turns its Golden Arches green

October 13, 2010

McDonald's has shifted focus in the past couple of years to step up its environmentally-friendly efforts.

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Tim Hortons signs NHL agreements

October 12, 2010

Hockey fans in Pittsburgh and Long Island, N.Y. can now enjoy a coffee and a donut during the game. Tim Horton's has signed agreements to establish units at…

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Bottom's Up: KFC adds to Double Down backside promotion

October 11, 2010

KFC's new marketing plan for its bun-less Double Down sandwich, announced in September, features college females sporting the item's logo on the backside of…

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Digital menu boards, kiosks, mobile integration make hip NYC eatery 'a misanthrope's utopia'

by Christopher Hall — w, t

NEXTEP combines digital displays, kiosks and an SMS alert system to create an integrated self-service dining experience.

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KFC U.K. units testing table touch screens

by Alicia Kelso — Editor, QSRWeb.com

KFC outlets in Nuneaton and Cannock, United Kingdom are testing minature projection systems that offer touch screen technology in the restaurants' tables and…

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Long John Silver's embraces family dinner tradition

October 10, 2010

Long John Silver's has introduced a $10 meal in the hopes of bringing back the tradition of family mealtime.

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Fall back on old classics

by Alicia Kelso — Editor, QSRWeb.com

Autumn tends to bring out the best in our senses – vivid colors of changing leaves; nostalgic smells of campfires; pleasant tastes of seasonal spices.

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CKE partners with Sony Pictures for new movie

October 6, 2010

CKE Restaurants Inc., the parent company of Carl's Jr. and Hardee's, has announced a partnership with Sony Pictures Entertainment for the promotion of the new…

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Whataburger locates its biggest fans

October 5, 2010

After its launch in August to celebrate the company's 60th anniversary, Whataburger has announced the winner of its “Tell Us Why You’re Our Biggest Fan” online…

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Location, location, location: McDonald's and Burger King U.K. deploy locator apps

by Alicia Kelso — Editor, QSRWeb.com

Craving a Whopper or a Big Mac? You're in luck ... if you're in the United Kingdom.

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An In(-And-Out)-Convenience Truth

by Lori Walderich — CMO, Top That! Pizza

A friend recently moved from Tulsa to Minneapolis. Since then, she has not ceased to lament the fact that Minnesota does not have QuikTrip stores. Not a one.

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Back to the Basics: Burger growth expected at QSRs in 2011

October 4, 2010

A new report by RNCOS, a global market research analysis organization, predicts burger sales in the United States will grow by about 4 percent by the end of…

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Cinnabon making the holidays sweeter for troops

October 3, 2010

Cinnabon is partnering with Operation Gratitude for a "Hugs from Home" initiative that sends holiday care packages to U.S. troops stationed in Afghanistan.

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CKE Restaurants' Pink Star Fundraiser hits $1 million

October 3, 2010

CKE Restaurants' Pink Star fundraiser to fight breast cancer has surpassed its goal of $1 million. The program, now in its sixth year, ran from April 2…

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