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Customer Service / Experience News & Media

Fall back on old classics

by Alicia Kelso — Editor, QSRWeb.com

Autumn tends to bring out the best in our senses – vivid colors of changing leaves; nostalgic smells of campfires; pleasant tastes of seasonal spices.

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CKE partners with Sony Pictures for new movie

October 6, 2010

CKE Restaurants Inc., the parent company of Carl's Jr. and Hardee's, has announced a partnership with Sony Pictures Entertainment for the promotion of the new…

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Whataburger locates its biggest fans

October 5, 2010

After its launch in August to celebrate the company's 60th anniversary, Whataburger has announced the winner of its “Tell Us Why You’re Our Biggest Fan” online…

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Location, location, location: McDonald's and Burger King U.K. deploy locator apps

by Alicia Kelso — Editor, QSRWeb.com

Craving a Whopper or a Big Mac? You're in luck ... if you're in the United Kingdom.

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An In(-And-Out)-Convenience Truth

by Lori Walderich — CMO, Top That! Pizza

A friend recently moved from Tulsa to Minneapolis. Since then, she has not ceased to lament the fact that Minnesota does not have QuikTrip stores. Not a one.

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Back to the Basics: Burger growth expected at QSRs in 2011

October 4, 2010

A new report by RNCOS, a global market research analysis organization, predicts burger sales in the United States will grow by about 4 percent by the end of…

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Cinnabon making the holidays sweeter for troops

October 3, 2010

Cinnabon is partnering with Operation Gratitude for a "Hugs from Home" initiative that sends holiday care packages to U.S. troops stationed in Afghanistan.

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CKE Restaurants' Pink Star Fundraiser hits $1 million

October 3, 2010

CKE Restaurants' Pink Star fundraiser to fight breast cancer has surpassed its goal of $1 million. The program, now in its sixth year, ran from April 2…

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Burger King's scholars program marks 10th year

October 3, 2010

Burger King's Have It Your Way Foundation, the company's charitable arm, has launched its annual fall fundraiser to support its scholars program.

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Baskin-Robbins flavor now available in hard candy

September 30, 2010

One of Baskin-Robbins' 31 flavors is now available in a hard candy. The company teamed up with BestSweet Inc., a mass-market confectionery manufacturer, to…

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KFC plans national rollout of reusable container

September 29, 2010

KFC's reusable food container - which recently won a Greener Package Award for sustainability - will soon be available in units throughout the United States.

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TCBY testing meal replacement concept

by Alicia Kelso — Editor, QSRWeb.com

Corporate stores now offering Yovana-Simply Yogurt product.

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Auntie Anne's offers Atlanta travelers a twist

September 27, 2010

Auntie Anne's is officially open for business at the Hartsfield-Jackson Atlanta International Airport. The hand-rolled soft pretzel company now has 39 airport…

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Great American Cookies launches national book drive

September 26, 2010

Great American Cookies is celebrating National Cookie Month and National Book Month in October by hosting its inaugural Reading is SWEET: 2010 National Book…

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Arby's wants your feedback

September 23, 2010

Arby's has incorporated a customer feedback survey on its website, www.arbys.com/survey, to gauge customer's dining experiences at the restaurant.

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Texas Popeyes handing out free sandwiches

September 23, 2010

Popeyes Louisiana Kitchen is offering its new Simple Chicken Sandwich for free in select Texas markets Saturday, from 11 a.m. to noon.

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Food safety: Back to the basics

by Alicia Kelso — Editor, QSRWeb.com

So many chains have been the focal point of foodborne illness outbreaks. This summer seemed particularly chaotic, with salmonella cases traced to Taco Bell and…

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Subway launches new music competition

by

September 22, 2010

Subway restaurants and Clear Channel Radio have announced a new nationwide competition for music artists and bands. The competition, "Subway Fresh Artists,…

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Coca-Cola's Freestyle continues expansion

by Alicia Kelso — Editor, QSRWeb.com

Beverage technology has moved from test phase to pilot phase, offering 106 flavor variations in more markets.

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Evaluating the necessity of self-service technology

Critics put down self-service in the QSR and fast casual segments, but those who have adopted self-service are finding success.

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