QSR kiosks: What is taking so long?

by Alicia Kelso — Editor, QSRWeb.com

Many industries have embraced the self-service technology, but restaurants have been reluctant.

Chicken fight: Popeye's declares win in taste test

August 25, 2010

Popeyes announced Wednesday that its Spicy and Mild Bonafide bone-in fried chicken was voted the favorite in a national taste test against KFC's Original…

Are we missing something?

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

Recently Market Force ran a series of studies with over 4,00 consumers to investigate their attitudes and behaviors around fast casual and family restaurants…

Carl's Jr. taps new PAR EverServ for POS solution

by Alicia Kelso — Editor, QSRWeb.com

Carl’s Jr. has implemented a POS solution featuring PAR EverServ QSR software, running on PAR EverServ 6000 terminals.

Dairy Queen taps Vendor Safe Technologies as provider

August 23, 2010

American Dairy Queen Corp. has selected Vendor Safe Technologies as its preferred provider of Payment Card Industry Data Security Standard (PCI/DSS) compliance…

BK, McDonald's part of BOA mobile payment testing

August 22, 2010

Bank of America will begin testing mobile payments in New York City in September. The test will measure whether or not a system will allow consumers to pay for…

Custom(er) made: Some QSRs getting their guests involved in menu creations

by Alicia Kelso — Editor, QSRWeb.com

By now, most quick-service chains have used social media to engage with their fans. Some have gone a step further with the outlet, facilitating consumer…

Quail Digital launches flexible headset system

August 19, 2010

Quail Digital has introduced the Q-Pro Series 5 headset, a drive-thru system that does not require a belt pack or cabling. The wireless set includes integral…

Popeye's taps BrandIndex to gauge consumer perception

August 18, 2010

Popeye's Louisiana Kitchen has signed an agreement with BrandIndex, the daily consumer perception service of international market research firm YouGov.

NYC Whopper Bar introducing pizza burger in September

August 16, 2010

Burger King Corp. has announced that its flagship Whopper Bar in New York City's Times Square will introduce the NY pizza burger in early September.

Healthy incentive: High-impact loyalty programs still uncommon at QSRs

by Alicia Kelso — Editor, QSRWeb.com

Technology advances and centralized software may encourage more operators to offer customer benefits.

McDonald's gets a jump start on breakfast

August 11, 2010

According to market research firm The NPD Group, breakfast accounted for nearly 60 percent of the restaurant industry's traffic increase throughout the past…

Subway franchisees offering a car's-eye view

by Alicia Kelso — Editor, QSRWeb.com

Some Subway restaurant owners get innovative with the drive-thru concept.

Fro-yo concept 16 Handles relies heavily on customer interaction

by Alicia Kelso — Editor, QSRWeb.com

Manhattan-based store ready for franchise growth.

McDonald's cancels free Smoothie promotion

July 18, 2010

Those hoping to experience McDonald's Corp.'s new fruit smoothies for free will have to pay for the frozen treats after all.

Taco John's goes all digital with new customer loyalty program

July 18, 2010

No need to track your points or pay an unscheduled visit to Taco John's to be part of its customer loyalty program. The Mexican chain has launched "My Town…

What QSRs need to know about mobile loyalty

With the growing popularity of smartphones, consumers are having fun with new loyalty solutions and games, and QSRs should pay attention.

Dunkin' Donuts mixes up Coolatta offerings

July 5, 2010

First, Dunkin' Donuts asked customers to create their own donut. Now, the chain is asking for customer input on its Coolatta beverage line.

Opiniator: Text this customer experience survey

The CRM tool invites guests to rate the restaurant at the point of experience and provides real-time analytics for operators.

The CEO apology: A new kind of brand booster?

by Lori Walderich — CMO, Top That! Pizza

Saying you're sorry isn't a bad thing, if it's done right. Here are five recommended best practices to follow.