Fro-yo concept 16 Handles relies heavily on customer interaction

by Alicia Kelso — Editor, QSRWeb.com

Manhattan-based store ready for franchise growth.

McDonald's cancels free Smoothie promotion

July 18, 2010

Those hoping to experience McDonald's Corp.'s new fruit smoothies for free will have to pay for the frozen treats after all.

Taco John's goes all digital with new customer loyalty program

July 18, 2010

No need to track your points or pay an unscheduled visit to Taco John's to be part of its customer loyalty program. The Mexican chain has launched "My Town…

What QSRs need to know about mobile loyalty

With the growing popularity of smartphones, consumers are having fun with new loyalty solutions and games, and QSRs should pay attention.

Dunkin' Donuts mixes up Coolatta offerings

July 5, 2010

First, Dunkin' Donuts asked customers to create their own donut. Now, the chain is asking for customer input on its Coolatta beverage line.

Opiniator: Text this customer experience survey

The CRM tool invites guests to rate the restaurant at the point of experience and provides real-time analytics for operators.

The CEO apology: A new kind of brand booster?

by Lori Walderich — CMO, Top That! Pizza

Saying you're sorry isn't a bad thing, if it's done right. Here are five recommended best practices to follow.

Top 10 tips for QSR suggestive selling

by Elad Halperin — VP, TV

New technologies in suggestive selling offer a wealth of opportunity for QSRs.

IndoorDIRECT finds in-store promos boost credit card usage

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March 11, 2010

IndoorDIRECT Inc., owner of the digital out-of-home Restaurant Entertainment Network, has reported that credit card usage increased by 100 percent in a test…

Is your menu slowing speed of service?

Increasing order thruput is always top of mind, but too many chains don't understand how their menu design may be to blame.

Brands on the bubble: Redefining QSR

Burgerville and El Pollo Loco are two brands that aim for a better QSR experience. Here's a look at how they do it.

Seven keys to customer experience

True dedication to the voice of the customer will be pivotal for QSR operators looking to improve the customer experience.  

Subway, MTV Networks forge digital marketing partnership

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December 17, 2009

Subway and MTV Networks have forged a partnership to bring emerging artists, comedians and musicians to a wider audience through a digital marketing program…

Arby's holds cash giveaway for new combos

by

November 22, 2009

To celebrate the arrival of its new $5.01 Combo Meals, Arby's is hosting a giveaway to let customers know they are "Worth Every Penny."   From Nov. 23 to Dec.

HR Practices

Find, hire and retain the best employees you'll ever have.

Tech Solutions for Busy Restaurants: Choosing a POS System

The POS isn't just for ringing up sales any longer. More and more, restaurants use POS systems to control everything from inventory to scheduling.