The 'people-first' philosophy that turned a broke delivery driver into Domino’s largest U.S. franchisee

by Mandy Wolf Detwiler — Editor, Connect Media

Former delivery driver Brian Bailey scaled his Domino’s franchise from a single New Mexico location into a massive 160-store empire by maintaining a strict…

Wendy's names Robert D. 'Bob' Wright president, CEO

May 20, 2026

The Wendy's Company has appointed Robert D. "Bob" Wright as president and CEO, effective May 21. Wright will also join the company's board of directors…

Mark King named interim CEO of Jack in the Box

May 18, 2026

Jack in the Box's board of directors has appointed Mark King as executive chairman and interim chief executive officer, effective immediately, according to a…

What Every Multi-Location Business Needs to Know About Team Communication

Here's what every multi-location business needs to know about getting team communication right at scale.

6 Signs Your Restaurant Team Communication Is Out of Control

If any of these signs sound familiar, it’s worth seriously rethinking how your team communication is set up.

The Power of One leadership team: Building a Founder’s leadership team for success

by Kathleen Wood — Founder, K. Wood Partners

May 4, 2026

To scale a business successfully, a founder must transition from being the organization’s primary bottleneck to building a high-level Power of One leadership…

How One Restaurant Fixed Its Team Communication Chaos (And What Every Operator Can Learn From It)

Most restaurants are losing data, burning out staff, and starting from scratch every time someone leaves. Here's how one multi-location BBQ restaurant fixed…

Taco John’s names Ian Poole VP of development

April 23, 2026

Mexican QSR chain Taco John's has appointed Ian Poole as vice president of development to lead its national expansion and franchise support efforts, according…

The Complete Guide to Team Communication for Restaurant Franchise Owners

Running a restaurant franchise on texts and group chats is messier and riskier than you'd think. Here is a complete guide to improving and organizing team…

7 strategies for creating high-performing culture, building a winning team

by Jim Knight — Founder & CEO, Knight Speaker

Building a high-performing culture isn't an accident — it's an intentional leadership strategy that prioritizes purpose, trust and empowerment to transform a…

Best Team Chat Apps for Multi-Location Restaurants in 2026

Managing team communication across multiple restaurant locations is challenging, and cannot be done properly on text threads and huge group chats. Compare the…

Blaze Pizza, Farmer Boys, Mike's Red Tacos, HigherMe experts discuss recruitment, retention

by Mandy Wolf Detwiler — Editor, Connect Media

Industry experts at the Restaurant Franchising & Innovation Summit emphasized that sustainable restaurant profitability and successful scaling depend on…

Yum Brands appoints former Marriott International CFO to Board

April 6, 2026

Yum Brands Inc. has appointed of Kathleen "Leeny" K. Oberg to its Board of Directors. Oberg, the former chief financial officer and executive vice president of…

Team Communication for Restaurant Staff: A Better Alternative to Group Texts

Group texts aren't built for restaurant teams. Here's why food service businesses are switching to dedicated team communication apps, and what to look for.

How to Choose a Team Chat App for Your Business

Choosing the right work chat app for your team requires asking the right questions. Let’s dive into how to decide which team chat is best for your needs.

The Team Communication Risk Report

Most restaurants don't think about their team communication risks until something goes wrong. This report shows you exactly what those risks are, and how to…

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Measuring the impact of culture change in the workplace

by Jim Knight — Founder & CEO, Knight Speaker

To successfully transform company culture, organizations must move beyond mission statements by tracking specific metrics — such as engagement, turnover and…

SPB Hospitality promotes Amanda Hyde to COO of Krystal

March 12, 2026

Krystal has promoted Amanda Hyde to chief operating officer reporting to parent company SPB Hospitality's Chairman and CEO G.J. Hart, according to a press…

How 'low-hire, low-hire' puts QSR employee experience in the hot seat

by Michael Spataro — SVP, Alliances and Employee Value Solutions, Legion Technologies

To maintain true workforce stability and avoid stagnation in a "low-hire, low-fire" market, quick-service restaurants must prioritize the employee experience…

How to empower employees through autonomy, ownership

by Jim Knight — Founder & CEO, Knight Speaker

Effective leadership requires balancing autonomy with support to transform organizational culture, drive innovation and boost performance by empowering…