Dairy Queen hires Phil Crawford to lead global retail technology

July 8, 2026

International Dairy Queen Inc. has named Phil Crawford as executive vice president and chief technology officer, according to a press release.

Report: Cyberattacks hit 78% of restaurants despite security confidence

by Amy Sorter — Writer and Editor, Connect Media

A 10-unit restaurant chain could lose between $20,000 and $50,000 during a two-hour outage on a busy Friday evening, excluding recovery costs such as forensic…

The 6 Best Team Chat Apps for Restaurant Teams

Restaurant teams all work a little differently, but they all need organized team communication. Here's what to look for, plus the 6 best team chat apps for…

How Pizza Hut unified global customer feedback into one powerful CX ecosystem

See how Pizza Hut partnered with SMG to bring together feedback from surveys, review sites, and third-party delivery platforms—creating a more complete view of…

Presented by Service Management Group

Rethinking the drive-thru experience for today’s conscious consumer

by Michelle Connolly — Director of Sales, Managed Services & Solutions Group, Panasonic Connect North America

To combat modern drive-thru challenges like slow service and order inaccuracies, quick-service restaurants are adopting incremental tech upgrades — such as…

Why Your Restaurant Staff Can Never Truly Clock Out From the Work Chat

When work and personal messages land in the same messaging app, your restaurant staff can never truly clock out. Here's what that costs you.

Free webinar will teach restaurant operators how AI can personalize offers

June 29, 2026

Restaurant operators have long relied on customer segmentation to tailor promotions, but advances in artificial intelligence are making true one-to-one…

Paytronix, Qu launch upgraded menu, order integration for restaurants

June 29, 2026

Paytronix, a guest engagement and digital ordering solutions provider, announced an upgraded integration with commerce platform Qu to automatically sync online…

The Frictionless Frontier: Why Grocery, Convenience, and QSR Need a Reset

In today’s QSR environment, small gains in speed and convenience can drive meaningful impact. This playbook explores where friction occurs in across systems…

Presented by DIEBOLD NIXDORF INC.

Flippy maker Miso Robotics buys Zume IP to launch pizza automation

June 26, 2026

Miso Robotics has acquired the technology and intellectual property of former pizza robotics startup Zume, three years after the company shut down completely…

Miso Robotics Just Became the Food Industry's Largest AI and Robotics Patent Holder

Miso Robotics acquired 300+ patents from Zume Pizza, the food robotics pioneer that raised $450M before closing in 2023. The deal makes Miso the food…

The Cost of Running Your Restaurant's Internal Communication on Personal Messaging Apps

Using personal messaging apps for work communication creates hidden costs for restaurant teams, from privacy risks and blurred workdays to missed tasks and…

From kitchens to tech hubs: Inside fast casual’s digital revolution

In the latest episode of the Restaurant Operator Podcast, Cherryh Cansler, publisher of FastCasual.com, sits down with Luke Wilwerding, Vice President of North…

Presented by Elo Touch Solutions, Inc.

Tord Olav Dønnum on the future of autonomous foodservice

by Richard Slawsky — Editor, Connect Media

Tord Olav Dønnum discusses how robotics, automation and artificial intelligence are reshaping foodservice operations and how autonomous kitchens can help…

Deliverect, 5&5 partner to scale restaurant technology

June 17, 2026

Deliverect, a global restaurant technology company, has partnered with digital platform management company 5&5 to help restaurant brands scale and manage…

What Is the Best Team Communication App for Multi-Location Restaurant Groups?

Everything multi-location restaurant groups need to know about choosing the right work chat app.

Inside the tech stack: How Mattenga’s Pizzeria mastered SEO, 8-second reordering

by Mandy Wolf Detwiler — Editor, Connect Media

In this podcast episode, Mattenga’s Pizzeria co-owner Enga Stanfield explains how partnering with owner.com and leveraging technology helped her independent…

Presented by Owner.com

Onboarding at root of QSRs' turnover problem; here’s how to fix it

by Matt Umholtz — President & CRO, AllianceHCM

To combat the quick-service industry's costly 150% turnover rate, operators must replace clunky paperwork with a frictionless, digital onboarding process that…

Hungry Howie’s partners with Restaurant365 for systemwide back-office platform

June 5, 2026

Hungry Howie's has selected Restaurant365 as its back-office operations platform across all franchise locations, according to a press release.

Kalibrate offers best in location selection services, software

Charles Wetzel, CEO of Kalibrate, a location analytics and site selection platform, talks about his company in this video from ICSC 2026 in Las Vegas.

Presented by Kalibrate